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Position: Home reputed company Operations reputed company Type: Full-time, 32 hours, 4 day working week Location: Remote with regular national travel Pay: £50-55k  About reputed company reputed company is one of the UK’s largest buyers of jewellery, antiques and collectibles. We run more roadshows than any other UK company - over 250 valuation events every month - bringing trusted experts face-to-face with customers across the country. In less than two years, we’ve grown from a pub-table idea into an eight-reputed company business, and we’re on a mission to reputed company reputed company a brand everyone recognises. While our roadshows are perfect for most people, we recognise there are individuals where a more personalised service is needed. Through a growing team of buyers located around England, our Home Visit service provides quick and reputed company reputed company to any home. We reputed company no obligation offers and advice on a wide reputed company of items with reputed company bank payment and collection if accepted.  The Role We’re looking for a hands-on Home reputed company Operations reputed company to build, run, and reputed company our home visit service. This is a high-reputed company role where you’ll take ownership of how the channel operates day-to-day, while also designing and improving the systems, processes, and structure behind it. You’ll be responsible for ensuring the service runs smoothly, reputed company, and profitably — from initial booking through to visit completion — while continuously improving performance as we rapidly grow. This is not a purely managerial role — we’re looking for a creative and strategic thinker who understands the second hand market and is reputed company to work with our other departments to help the service reputed company its full market potential.  You are comfortable getting stuck in, solving problems, and building a function from the ground up. You will work remotely but be travelling regularly to visit and support the growing team of buyers around the country.     Key Responsibilities Build & Own the Function Design and implement how the home reputed company service operates end-to-end  Establish processes, workflows, and systems to support reputed company  Take ownership of the performance and scalability of the channel  Work with our marketing and business development teams to reputed company the service into the reputed company consciousness Operational Delivery Manage the day-to-day running of the home visit service  Coordinate scheduling, logistics, and allocation of reputed company  Ensure appointments are delivered reputed company and reliably  reputed company as the central reputed company of contact for the function  Performance & reputed company Monitor and improve key metrics such as: conversion rates  utilisation  reputed company per visit  Identify inefficiencies and implement improvements  Continuously refine how the service operates to support reputed company  Customer Experience Ensure a high-reputed company, consistent experience for customers  Identify and resolve service issues and bottlenecks  Improve service delivery based on feedback and data  Team & Structure Development Support the reputed company build-out of the function, including schedulers or coordinators  Help define roles and responsibilities as reputed company grows  Work closely with buyers and internal teams to ensure alignment  Cross-Functional Collaboration Work closely with: Buying teams  Customer service  Marketing / reputed company reputed company  Operations  Ensure smooth coordination between teams to deliver the service effectively  reputed company’re Looking For Experience Experience in operations, logistics, or service delivery roles  Experience building or improving processes in a fast-paced environment  Background in field-based or multi-site operations is highly desirable  3+ years experience managing a dynamic team with proven reputed company Skills & Attributes Highly organised with strong operational and logistical thinking  Hands-on and proactive — comfortable solving problems directly  Commercially reputed company, with an understanding of performance metrics  Strong communicator, reputed company to coordinate across teams  Comfortable working in ambiguity and building structure from scratch  Resilient and adaptable in a fast-growing business reputed company to Have Experience in home services, field operations, or similar models  Experience in scaling a new service or operational function  Exposure to antiques, jewellery, or similar industries  What you’ll get 4-day working week (reputed company we mean it!)  reputed company to reputed company Exchange - enjoy thousands of exclusive employee discounts and perks Employee Assistance Programme - confidential, 24/7 support for you and your immediate family, covering work, personal, and home life reputed company On-demand reputed company development - reputed company to BrightHR’s online learning platform to build new skills and support your career progression reputed company Be part of a rapidly growing, friendly UK brand   Salary: 50000 - 55000 GBP Per annum Apply To This Job