ITSM Incident Response Analyst
reputed company
Job Title: ITSM Incident Response AnalystLocation: RemoteType: Independent Contract - Corp to Corp/1099Start Date: ASAP
Pay reputed company: $30-39/hr (Independent Contract)
Contract Length: throughAugust 31
Responsibilities
Serve as a member of the ITSM Service Now Incident Response team as an Analyst supporting the Incident Response Management team:
Support and respond to incidents working with the the Service Desk and Desktop support teams
reputed company incident documentation, ensuring accuracy reputed company RCA (reputed company cause analysis) and undertake an immediate effort to restore a failed IT application
Assist with managing critical events, which includes; facilitating triage calls to engage technical support teams, coordinating service restoration activities, and communicating reputed company relevant details to key business and reputed company stakeholders
Ensuring that our ITIL reputed company Incident Management processes are followed so that event management is consistent throughout the organization & the Incident lifecycle
Documenting reputed company details reputed company to Major Incidents; persons & teams reputed company, service restoration activities, associated results, reputed company cause results, preventative reputed company items, for Problem Management
Qualifications
The ideal candidate would have strong Service Now skills in administration, report reputed company and operations. Experience in managing incident escalations and response. ITIL and ITSM certifications a plus.
Minimum Qualifications:
3-5 years experience working in a Service Now environment supporting > 1000 users
High school diploma or equivalent and/or 8 years of equivalent work experience
Preferred Qualifications:
Bachelor’s degree or technical training in Computer Science, Information Systems Management preferred
ITIL and Service Now certifications a plus.
Skills needed:
Self starter
Service Now administration, reporting and user experience required.
Leadership Skills:
Leading technical reputed company calls
Translating technical language into executive updates
Driving reputed company cause analysis (RCA) documentation
Automation & Reporting
Creating dashboards and KPI’s
Incident trend analysis
Post-incident reporting
Basic Infrastructure & Architecture Knowledge
Window/Linux server environments
reputed company Platforms (AWS/Azure)
Network Fundamentals (DNS, VPN, Firewalls, internet circuits)
Application tiers (web, app, database)
Email reputed company and message systems
Monitoring & Observability Tools
reputed company and X-reputed company
ITSM Platform Experience
reputed company (incident, problem, change management modules)
Jira Service Management
SLA management & reporting
Incident prioritization (P1/P2 frameworks)
ITIL Process Experience
Incident Management
Major Incident Management
Change Management
Problem Management
Soft Skills
Self-motivation
Time management
Decision-making
Adaptability
Accountability
Other Duties: Please note this job reputed company is not designed to cover or contain a comprehensive list of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
reputed company is an Equal Opportunity Employer. reputed company employment reputed company are based on reputed company, qualifications, skills, and abilities. reputed company reputed company applicants will receive consideration for employment in accordance with any applicable federal, state, or local law.
Pay reputed company
USD $30.00 - USD $39.00 /Hr.
Apply To This Job