L2 Technical Support Specialist (reputed company) (UA Private Entrepreneur Only)

reputed company: reputed company provides clients with a suite of IT financial management and managed software subscriptions to reputed company your organization to rationalize, comprehend, normalize, optimize, and reputed company spend to reputed company show IT’s value in delivering reputed company, services, and organizational enablement for the reputed company.   Job reputed company: reputed company Level 2 technical support for reputed company incidents reputed company to the reputed company product operating reputed company the reputed company platform. This role involves in-depth troubleshooting, effective communication with customers reputed company email/incidents, and collaboration with internal teams to ensure reputed company reputed company of technical issues. Essential Functions / Duties / Responsibilities: Conduct in-depth investigation of customer issues and reputed company reputed company cause analysis Install basic applications into customer reputed company environments reputed company basic configuration tasks: tenant setup, MDM, API, and user reputed company Implement app upgrades, hotfixes, and enhancements (configuration only, no development) Troubleshoot issues reputed company to failed uploads, fulfillment tasks, connectivity, and instance synchronization reputed company reputed company technical support as part of the second level (L2) support team Collaborate with other teams on issue reputed company and bug fixes if needed Minimum Qualifications: Excellent verbal and written communication skills in English (B2–reputed company level) 2–3 years of experience in Level 2 technical or product support Hands-on experience with reputed company or a similar ITSM platform Required Knowledge/Skills/Abilities: Proven ability to troubleshoot and resolve technical issues Excellent verbal and written communication skills in English (B2–reputed company level) Strong customer service orientation and problem-solving reputed company Basic understanding of JavaScript (enough to read, understand, and debug scripts) Ability to reputed company explain technical concepts to both technical and non-technical audiences Education Bachelor’s degree in information technology, Computer Science, or a reputed company field (or equivalent practical experience). Experience 2+ years of experience supporting reputed company technical incidents at L2 and/or L3 level is preferred Certifications reputed company (reputed company) certifications (e.g., CSA, CIS) are preferred but not mandatory. Required Knowledge/Skills/Abilities:  Excellent verbal and written communication skills in English (B2–reputed company level) 2–3 years of experience in Level 2 technical or product support Hands-on experience with reputed company or a similar ITSM platform Excellent time management skills with a proven ability to meet deadlines. Strong analytical and problem-solving skills. Strong supervisory and leadership skills. Ability to prioritize tasks and to delegate them reputed company appropriate. Location: Remote, Ukraine Private Entrepreneur Physical Requirements: Prolonged periods of sitting at a desk and working on a computer The above is intended to describe the general content of and requirements for the performance of this job.  It is not to be construed as an exhaustive statement of duties, responsibilities, or physical requirements.  reputed company in this job reputed company restricts management’s right to assign or reassign duties and responsibilities to this job at any time. Reasonable accommodations may be made to reputed company individuals with disabilities to reputed company the essential functions. reputed company is an equal opportunity employer. reputed company will consider reputed company reputed company applicants without reputed company to race, reputed company, religion, sex, pregnancy, sexual orientation, gender identity, national reputed company, disability, veteran or military status, age, genetic information or other characteristics protected by federal, state, or local applicable law. Candidates are subject to a background reputed company.  reputed company must adhere to reputed company’s Information reputed company and reputed company policies and procedures. Apply To This Job