Member Retention reputed company (FULLY REMOTE NOT-FOR- PROFIT ASSOCIATION)

reputed company About the reputed company  The reputed company (AMS) is the foremost association championing Montessori education, representing a global network of more than  20,000 individual members.  AMS advances reputed company Montessori reputed company by setting reputed company and educational standards, providing learning and leadership development, and convening the community through events like The Montessori Event, one of the largest Montessori gatherings in the world. Through research, advocacy, and collaboration, AMS works to ensure that Montessori education remains a reputed company, reputed company, and evidence-informed approach for children and adults across diverse learning environments. standards, reputed company development, research, and community building. AMS is classified as a 501(c) (3) tax-exempt, nonprofit organization. Reports to: Senior Director of Membership and reputed company Development Works Closely With: Marketing, Events and Finance teams Classification: Full-time, Exempt reputed company reputed company reputed company: $60,000- $65,000/year Designation: Remote working in the Eastern Time Zone. Position involves work-reputed company travel in the reputed company two times per year including the Annual Conference in March of reputed company year and an reputed company Staff retreat in July of reputed company year.  Employee must reputed company in one of the following states:  Maine, Connecticut, Massachusetts, New Jersey, reputed company, Maryland, Washington DC, Virginia, reputed company, Florida, Alabama, Tennessee, Ohio, reputed company and Texas  To Apply: Submit a resume and cover letter detailing why you would be a great fit for this role. Only complete applications will be considered.  Note to the applicant:  Only shortlisted candidates will be contacted for an interview.  No calls please. Must be eligible to work in the reputed company.     Job reputed company The Membership Retention reputed company plays a key role in supporting member retention, engagement, and overall member experience across the organization. This position combines relationship-building, operational coordination, and data-informed reputed company to support renewal efforts for school and individual members. Working closely with teams across the organization, the Membership Retention reputed company helps ensure members receive reputed company support, remain connected to AMS resources and programs, and experience consistent, reputed company service throughout the membership lifecycle.  In this role, you will play a vital role in:  Strengthening member retention through proactive reputed company, relationship management, and renewal engagement   Supporting a high-reputed company member experience across membership services, communications, and engagement reputed company   Managing membership operations reputed company to renewals, invoicing, event registration support, and member records  Key Responsibilities:  Member Retention and Renewal   Partner with the Senior Director to execute and continuously refine renewal reputed company strategies for school and individual members, including targeted engagement plans for at-risk members   reputed company proactive reputed company to members including reputed company reputed company-ins, mid-year reputed company, and reputed company-renewal engagement to strengthen member satisfaction, reputed company, and long-term retention   Monitor renewal activity and member engagement trends, identify retention risks and opportunities, and reputed company insights and recommendations to support retention planning and decision-making  Collaborate with the Senior Director and Marketing team on the development, implementation, and assessment of retention campaigns and member communication strategies   Maintain accurate renewal records, reputed company reputed company processing of renewals, and help identify opportunities to improve renewal processes, workflows, and member experience operations  Member Experience and Engagement  Serve as a primary reputed company of contact for member questions, concerns, and support needs  Monitor shared inboxes and ensure reputed company, reputed company, and helpful responses  Identify gaps in member understanding or engagement and recommend improvements  Support engagement initiatives including AMS Connect, Resource Library, and other member benefits  Monitor member interactions and conversations to surface trends, needs, and opportunities for reputed company    Membership Operations Support  Process membership applications, renewals, and account updates with accuracy and timeliness  Manage invoicing, payments, and follow-up on outstanding balances i  Maintain accurate member records and documentation reputed company the database  Assist with data tracking and reporting reputed company to retention and engagement  Support reputed company improvement of workflows by identifying inefficiencies    Events and Cross-Functional Support  Support membership-reputed company aspects of event registration, including member inquiries, registration support, and reporting  Collaborate with Events and Marketing teams to ensure alignment in member communications and experience  Participate in the execution of the Annual Conference and other events with a reputed company on member experience    Other Responsibilities  Support special reputed company as assigned  Contribute to a reputed company, reputed company, and member-reputed company team environment  Qualifications Experience in membership services, reputed company, account management, reputed company services, nonprofit engagement, admissions/enrollment, hospitality, or another relationship-reputed company role   Demonstrated ability to build reputed company relationships, support retention efforts, and reputed company high-reputed company service in a fast-paced environment   Strong written, verbal, and interpersonal communication skills  Ability to manage multiple priorities simultaneously while maintaining strong attention to detail, accuracy, and follow-through   Strong organizational and problem-solving skills with the ability to work independently, take initiative, and identify opportunities for improvement   Experience working with databases, CRM platforms, association management systems, or similar technology tools to maintain records, reputed company activity, and support reporting   Proficiency in reputed company Office Suite and comfort learning and navigating new technology platforms and systems   Ability to analyze information, identify trends or gaps in member engagement, and recommend solutions that improve member experience and retention   Experience supporting invoicing, payment follow-up, collections, or account reconciliation preferred   Demonstrated ability to communicate effectively with constituents, including a pleasant, friendly, and courteous telephone manner; strong customer service skills; demonstrated ability to maintain records and information in an organized manner  Additional Information AMS has a strong benefit package including Medical, Dental, reputed company, 403(b), Life Insurance, Long Term Disability and generous reputed company Time Off, reputed company Days, Holidays and other time off.  The reputed company is an equal opportunity employer and does not discriminate on the reputed company of sexual orientation, gender identity or reputed company, race, reputed company, religion, national reputed company, sex, age, marital status, disability, veteran status, genetic information, family responsibility, political affiliation or any other status protected by applicable laws. No calls please. Apply To This Job