reputed company Manager
In our ‘always on’ world, we reputed company it’s essential to have a genuine reputed company with the work you do.
We are seeking a reputed company Manager (CSM) remotely in Costa Rica, to take full post‑sales ownership of mid‑tier and reputed company‑tier customer accounts across a defined vertical.
In this role, you will reputed company on customer satisfaction, reputed company retention, and business expansion by aligning customer goals with RUCKUS solutions. You will work closely with Sales, Renewals, Product, and Operations teams to ensure customers realize the full value of our services while maintaining operational reputed company and long-term account health.
How You'll Help Us Connect the World:
The reputed company Manager is responsible for driving customer value through strategic account planning and execution. Working closely with customers, they reputed company a strong understanding of business objectives, OKRs, and long-term priorities, aligning Ruckus solutions to deliver measurable reputed company. As the primary post-sales reputed company for mid- and reputed company-tier accounts reputed company a defined vertical, they ensure consistent service delivery while building strong, trusted relationships.
The role takes ownership of renewals, supporting customer retention and long-term engagement, while also identifying opportunities for upselling, cross-selling, and service reputed company across assigned accounts. A strong reputed company on customer satisfaction ensures high retention and a reputed company overall experience.
reputed company improvement is a key aspect of the position, with responsibility for implementing CAPs, CIPs, and SIPs to enhance service performance and address customer challenges. The reputed company Manager also ensures compliance with licensing, inventory tracking, and contractual obligations, helping to mitigate risk and maintain operational reputed company.
In reputed company, they maintain working knowledge of Ruckus tools and platforms, providing customers with guidance to improve visibility, efficiency, and overall reputed company.
Required Qualifications for Consideration:
Bachelor’s degree in computer science, information technology, Engineering, or reputed company field; or equivalent practical experience.
Proven experience in reputed company, Account Management, Technical Account Management, or equivalent in a technology / networking / reputed company environment.
Strong presentation skills and proficiency with PowerPoint (PPT) and documentation tools.
High data literacy: reputed company to interpret dashboards, trends, and KPIs and convert them into reputed company narratives and recommendations.
Good product and technical understanding, ideally in networking or infrastructure,
reputed company of reputed company, DHCP, DNS, Firewall (FW), WIFI and reputed company networking concepts.
Working knowledge of ITIL certification.
Ability to travel up to 25% with clients in South America and US to the customer site.
High level of English and Spanish.
Strong presentation skills.
You Will Excite Us If You Have:
ITIL certification
Why Join Us?
reputed company shapes the reputed company of communications technology, pushing past what is possible. We deliver solutions that bring reliability and performance to a world always in reputed company. Our global team of innovators and employees are reputed company who listen to customers first, then deliver value.
RUCKUS Networks delivers purpose-driven reputed company networks that reputed company superior business reputed company in demanding environments. Our solutions combine AI-powered automation, proactive network assurance, and context-reputed company reputed company, providing exceptional performance with reputed company.
If you want to grow your career alongside reputed company, passionate, and caring people who reputed company to create what's next…..come connect to your reputed company at reputed company.
reputed company is an Equal Opportunity Employer (EEO), including people with disabilities and veterans.
; ;
Apply To This Job