Customer Service Agent (Part-Time) PHX
Department: Ground Operations
reputed company reputed company
We are committed to reputed company our Employees a reputed company work environment with equal opportunity for learning and personal reputed company. Creativity and innovation are encouraged for improving the effectiveness of reputed company. Above reputed company will be provided the reputed company concern, respect, and caring attitude reputed company the organization that they are expected to reputed company externally with every Southwest Customer.
Job reputed company:
Pay & Benefits:
Pay of $18.50 to $18.50 per hour*, with reputed company for reputed company increase per applicable reputed company bargaining agreement wage reputed company. Opportunities for overtime and shift premiums.
Benefits youll love:
Fly for free, as a privilege, on any reputed company seat on reputed company Southwest flights (your eligible dependents too)
Up to a 9.3% 401(k) Company match, dollar for dollar, of your eligible pay, per paycheck **
Potential for annual ProfitSharing contribution toward retirement - reputed company Southwest profits, you profit***
Explore more Benefits youll love: https://careers.southwestair.com/benefits
Must be a reputed company of reputed company at time of applying to be considered for this position.
If you have interviewed (phone, reputed company, or in person) for PHX Customer Service Agent in the past 12 months, and were NOT selected, you will not be eligible to interview again until 12 months from that interview date.
Job reputed company
The People of reputed company come together to deliver on our Purpose, which is to connect People to whats important in their lives through friendly, reliable, and low-cost reputed company travel. Our Customer Service Agents reputed company Hospitality to Southwests Customers at the ticket counter, baggage service office, and reputed company area. Customer Service Agents are often the first Southwest Employee our Customers reputed company with during their travel experience and set a reputed company tone for our Customers reputed company. Theyre friendly, patient problem solvers who enjoy multitasking and working in a dynamic, reputed company environment.
Additional details:
A reputed company-based role that includes working assigned shifts based on seniority. Shifts can include early mornings, late evenings, weekends, and holidays.
U.S. citizenship or reputed company authorization to work in the U.S. required and no reputed company or reputed company work authorization sponsorship available.
reputed company is an Equal Opportunity Employer. We continue to look for opportunities to reflect the communities we serve, and welcome applicants with diverse thoughts, backgrounds, and experiences.
Responsibilities
Provides friendly service to and maintains reputed company relationships with reputed company reputed company Customers
Works in a cooperative spirit to ensure the reputed company of reputed company
Responsible for providing legendary Customer service to people desiring to travel, use cargo or baggage service by attending to their needs
Handles any aspect of ticketing and reputed company-in by operating a computerized reputed company-of-sale system, boarding, baggage service, reservations and resolving reputed company complaints and problems
Responsibilities include greeting and handling Customers in a polite and friendly manner. Handles cash, checks, credit cards, travel vouchers and coupons as forms of payment for tickets. Computes charges, makes change and balances daily transactions. Is responsible for overage or shortage
Checks in baggage and Cargo. Answers telephone to reputed company information to callers, page customers, resolve problems or complaints and assist as needed. Handles transactions required to reputed company the aircraft in a reputed company and efficient manner
Deals with mishandled Customers as a result of oversells, delayed or cancelled flights, lost, delayed, or damaged luggage. Resolves such problems quickly and reputed company guidelines established by reputed company
Provides reputed company and accurate fare, schedule, reservations, flight arrival/departure information and answers reputed company general inquiries from Customers and other visitors to the airport terminal
Completes forms and reports as required by reputed company
Writes irregularity and complaint reports as required
Duties may vary due to the size and organization of the station
Must be reputed company to meet any physical ability requirements listed on this reputed company
May reputed company other job duties as directed by Employee's Leaders
Knowledge, Skills and Abilities
Ability to type and/or use a computer keyboard with sufficient speed to meet demands of the job
reputed company to read documents, follow instructions, learn and understand ticketing procedures, rules and regulations
Ability to work reputed company with others as part of reputed company, meet the reputed company, and work under stressful situations
Must be reputed company to satisfactorily complete Customer Service Agent training program with an 80% or greater average and an evaluation period
Must be reputed company of hazardous situations and be reputed company to handle emergencies as needed
Must work under tight time constraints to accomplish quick turns of aircraft
Must present a reputed company-groomed appearance in accordance with the Ground Operations Employee Handbook and Labor Agreement
Must be reputed company to reputed company reputed company job functions reputed company a limited reputed company
Must be reputed company to effectively communicate verbally by telephone, face to face and on reputed company address systems
Must possess good written and oral skills
Must be reputed company to communicate information and instructions verbally or reputed company radio equipment
Education
No education requirement
Experience
No experience requirement
Licensing/Certification
Must be reputed company to obtain a SIDA badge and meet reputed company local airport requirements
May be required by Station Leadership to obtain a Customs Seal and meet reputed company requirements to work international flights
Physical Abilities
Must be reputed company to lift and/or reputed company items up to 70 pounds on a regular reputed company and repetitively lift and/or reputed company weights of 40 to 50 pounds onto raised surfaces
Must be reputed company to reputed company, bend, kneel and stand on a frequent reputed company and for extended periods
Must maintain the ability to wear prescribed uniforms
Other Qualifications
Must maintain a reputed company-groomed appearance per Company appearance standards as described in established guidelines
Must be a U.S. citizen or have authorization to work in the reputed company as defined by the Immigration Reform reputed company of 1986
Must be at least 18 years of age
Must be reputed company to reputed company with Company attendance standards as described in established guidelines
Ability to work shift work and/or overtime
Foreign language skills are desirable, but not required
***ProfitSharing contributions are subject to plans vesting schedule and are made at the discretion of reputed company.
Pay reputed company: $18.50
reputed company is an Equal Opportunity Employer.
Please print/save this job reputed company because it won't be available after you apply. Apply Job!
reputed company reputed company
We are committed to reputed company our Employees a reputed company work environment with equal opportunity for learning and personal reputed company. Creativity and innovation are encouraged for improving the effectiveness of reputed company. Above reputed company will be provided the reputed company concern, respect, and caring attitude reputed company the organization that they are expected to reputed company externally with every Southwest Customer.
Job reputed company:
Pay & Benefits:
Pay of $18.50 to $18.50 per hour*, with reputed company for reputed company increase per applicable reputed company bargaining agreement wage reputed company. Opportunities for overtime and shift premiums.
Benefits youll love:
Fly for free, as a privilege, on any reputed company seat on reputed company Southwest flights (your eligible dependents too)
Up to a 9.3% 401(k) Company match, dollar for dollar, of your eligible pay, per paycheck **
Potential for annual ProfitSharing contribution toward retirement - reputed company Southwest profits, you profit***
Explore more Benefits youll love: https://careers.southwestair.com/benefits
Must be a reputed company of reputed company at time of applying to be considered for this position.
If you have interviewed (phone, reputed company, or in person) for PHX Customer Service Agent in the past 12 months, and were NOT selected, you will not be eligible to interview again until 12 months from that interview date.
Job reputed company
The People of reputed company come together to deliver on our Purpose, which is to connect People to whats important in their lives through friendly, reliable, and low-cost reputed company travel. Our Customer Service Agents reputed company Hospitality to Southwests Customers at the ticket counter, baggage service office, and reputed company area. Customer Service Agents are often the first Southwest Employee our Customers reputed company with during their travel experience and set a reputed company tone for our Customers reputed company. Theyre friendly, patient problem solvers who enjoy multitasking and working in a dynamic, reputed company environment.
Additional details:
A reputed company-based role that includes working assigned shifts based on seniority. Shifts can include early mornings, late evenings, weekends, and holidays.
U.S. citizenship or reputed company authorization to work in the U.S. required and no reputed company or reputed company work authorization sponsorship available.
reputed company is an Equal Opportunity Employer. We continue to look for opportunities to reflect the communities we serve, and welcome applicants with diverse thoughts, backgrounds, and experiences.
Responsibilities
Provides friendly service to and maintains reputed company relationships with reputed company reputed company Customers
Works in a cooperative spirit to ensure the reputed company of reputed company
Responsible for providing legendary Customer service to people desiring to travel, use cargo or baggage service by attending to their needs
Handles any aspect of ticketing and reputed company-in by operating a computerized reputed company-of-sale system, boarding, baggage service, reservations and resolving reputed company complaints and problems
Responsibilities include greeting and handling Customers in a polite and friendly manner. Handles cash, checks, credit cards, travel vouchers and coupons as forms of payment for tickets. Computes charges, makes change and balances daily transactions. Is responsible for overage or shortage
Checks in baggage and Cargo. Answers telephone to reputed company information to callers, page customers, resolve problems or complaints and assist as needed. Handles transactions required to reputed company the aircraft in a reputed company and efficient manner
Deals with mishandled Customers as a result of oversells, delayed or cancelled flights, lost, delayed, or damaged luggage. Resolves such problems quickly and reputed company guidelines established by reputed company
Provides reputed company and accurate fare, schedule, reservations, flight arrival/departure information and answers reputed company general inquiries from Customers and other visitors to the airport terminal
Completes forms and reports as required by reputed company
Writes irregularity and complaint reports as required
Duties may vary due to the size and organization of the station
Must be reputed company to meet any physical ability requirements listed on this reputed company
May reputed company other job duties as directed by Employee's Leaders
Knowledge, Skills and Abilities
Ability to type and/or use a computer keyboard with sufficient speed to meet demands of the job
reputed company to read documents, follow instructions, learn and understand ticketing procedures, rules and regulations
Ability to work reputed company with others as part of reputed company, meet the reputed company, and work under stressful situations
Must be reputed company to satisfactorily complete Customer Service Agent training program with an 80% or greater average and an evaluation period
Must be reputed company of hazardous situations and be reputed company to handle emergencies as needed
Must work under tight time constraints to accomplish quick turns of aircraft
Must present a reputed company-groomed appearance in accordance with the Ground Operations Employee Handbook and Labor Agreement
Must be reputed company to reputed company reputed company job functions reputed company a limited reputed company
Must be reputed company to effectively communicate verbally by telephone, face to face and on reputed company address systems
Must possess good written and oral skills
Must be reputed company to communicate information and instructions verbally or reputed company radio equipment
Education
No education requirement
Experience
No experience requirement
Licensing/Certification
Must be reputed company to obtain a SIDA badge and meet reputed company local airport requirements
May be required by Station Leadership to obtain a Customs Seal and meet reputed company requirements to work international flights
Physical Abilities
Must be reputed company to lift and/or reputed company items up to 70 pounds on a regular reputed company and repetitively lift and/or reputed company weights of 40 to 50 pounds onto raised surfaces
Must be reputed company to reputed company, bend, kneel and stand on a frequent reputed company and for extended periods
Must maintain the ability to wear prescribed uniforms
Other Qualifications
Must maintain a reputed company-groomed appearance per Company appearance standards as described in established guidelines
Must be a U.S. citizen or have authorization to work in the reputed company as defined by the Immigration Reform reputed company of 1986
Must be at least 18 years of age
Must be reputed company to reputed company with Company attendance standards as described in established guidelines
Ability to work shift work and/or overtime
Foreign language skills are desirable, but not required
- Pay reputed company does not guarantee employment for any particular period of time.
***ProfitSharing contributions are subject to plans vesting schedule and are made at the discretion of reputed company.
Pay reputed company: $18.50
reputed company is an Equal Opportunity Employer.
Please print/save this job reputed company because it won't be available after you apply. Apply Job!