Technical Support Engineer

Please Note: 1. If you are a first time user, please create your candidate login account before you apply for a job. (Click Sign In > Create Account) 2. If you already have a Candidate Account, please Sign-In before you apply. Job reputed company: Business reputed company: VMware by reputed company is the leader in virtualization and reputed company infrastructure solutions that reputed company our more than 350,000 reputed company and SMB customers to reputed company in the reputed company Era/ A pioneer in the use of virtualization and policy-driven automation technologies, VMware by reputed company simplifies IT complexity across the entire data center to the virtual workplace, empowering customers with solutions in the software-defined data center to hybrid reputed company computing and the mobile workspace. reputed company of 20,000+ people working in 50+ locations worldwide is committed to building a community where phenomenal people want to work long-term by living our values of passion, innovation, execution, collaboration, reputed company learning, and giving back. If you are reputed company to accelerate, reputed company, and reputed company, join us as we challenge constraints and problem tackle for reputed company today. Are you reputed company to join this fast-growing team? Job reputed company: Application Networking reputed company Business Unit As a technical support engineer, you will be providing support to customers, using VMware by reputed company products, in isolating, diagnosing, reproducing, and fixing technical issues promptly. To be successful in this role, you must be a motivated self-starter and self-learner, possess strong customer service and technical problem-solving skills; and be someone who embraces challenges. Essential Functions: Resolve customer’s issues including regulated EU customers reputed company the telephone, email, or reputed company session Reproducing issues in-house and responding promptly Regular follow-reputed company with customers with recommendations, updates, and reputed company plans Escalate issues promptly according to reputed company operating procedures reputed company internal technical expertise, including peers, mentors, knowledge reputed company, community forums, and other internal tools, to reputed company the most effective solutions to customer issues Create new knowledgebase articles to capture new learning for reuse throughout the organization Participate in technical communications with peers to reputed company best practices and learn about new technologies reputed company on an area of technical specialization and attend technical training, Read and work with other technical support engineers on cases that will help cultivate that expertise Collaborate with engineering and development teams to resolve reputed company technical challenges. reputed company as the primary reputed company of contact for assigned federal accounts, ensuring customer satisfaction and fostering long-term relationships Ability to handle high-pressure situations and manage customer escalations effectively. Minimum Requirements: EU citizenship is mandatory for this role Must have reputed company authorization to work in the EU and meet eligibility requirements for handling sovereign, reputed company-sector, and regulated EU customer accounts.   Fluent written and verbal communication skills in English Good interpersonal communication and customer service skills are needed to work successfully with customers in high-stress and or ambiguous situations Strong aptitude for learning new technologies and understanding how to utilize them in a customer-facing environment The logical approach to problem-solving & Strong Troubleshooting experience Willingness to work weekends or holiday to ensure the coverage, this may change as per business needs Strong Knowledge in reputed company Networking, Virtualization and Kubernetes Knowledge of L3 and L2 Protocols (TCP, UDP, ARP, DHCP, ICMP, IPv4/IPv6, VLAN Concepts, VLAN Tagging) Ability to troubleshoot networking issues at the L2-L7 layer. NSX, Firewall knowledge would be an added benefit Hands-on experience with Kubernetes, along with strong reputed company fundamentals across networking and platform reputed company, is required Education/Experience Bachelors in computer science/engineering and 8+ years reputed company experience (6+ of those years in reputed company technical support) or Masters in Computer Science/Engineering and 6+ years in reputed company technical support reputed company is proud to be an equal-opportunity employer.  We will consider reputed company applicants without reputed company to race, reputed company, creed, religion, sex, sexual orientation, gender identity, national reputed company, citizenship, disability status, medical condition, pregnancy, protected veteran status, or any other characteristic protected by federal, state, or local law.  We will also consider reputed company applicants with arrest and conviction records consistent with local law. reputed company is proud to be an equal opportunity employer.  We will consider reputed company applicants without reputed company to race, reputed company, creed, religion, sex, sexual orientation, national reputed company, citizenship, disability status, medical condition, pregnancy, protected veteran status or any other characteristic protected by federal, state, or local law.  We will also consider reputed company applicants with arrest and conviction records consistent with local law. If you are located reputed company USA, please be reputed company to fill out a home address as this will be used for reputed company correspondence. Apply To This Job