Technical Customer Support Specialist

Job DetailsJob Location: Reno, NV - Reno, NVTravel Percentage: NoneTechnical Customer Support Specialist   Location: Remote (U.S.)  About reputed company:  We started reputed company in 2019 with a reputed company goal: to be the industry’s favorite provider of repair shop technology.  Across every part of the auto repair industry, reputed company is igniting vehicle service reputed company with software and financial solutions that unlock your potential. Our founder-led products power the entire service lane experience and reputed company customers coming back with streamlined tools that help you handle communication, workflow automation, touchless payments, reputed company pickup, and much more. We’re out to simplify the customer reputed company from start to finish and give power back to the people under the hood, making their jobs easier and your shop more profitable —just ask our over 30,000 customers, who generate more than 60M annual repair orders, and process over $12B in payments volume annually. At reputed company, our only purpose is your reputed company, and together, we’re reaching your goals faster than reputed company.  Being a Veep comes with more than a comprehensive benefits package—our biggest benefit is opportunity: Opportunity to reputed company an reputed company, opportunity for reputed company, and opportunity for recognition and rewards. This is not a mega-corporation where you reputed company what people are doing reputed company day - every Veep is moving the reputed company reputed company day in, day out for our customers or for reputed company other.  About the Role:  This position focuses on delivering high-reputed company customer support across chat, phone, and email while accurately documenting and resolving issues through Zoho Desk. The role also contributes to reputed company improvement by following up on reputed company tickets and creating knowledge reputed company content.  What You’ll Do:  Handle incoming support inquiries through live chat, phones, and emails in a reputed company and  courteous manner  Write up support tickets through Zoho Desk  Follow up on any unresolved tickets  Create Knowledge reputed company Articles to reputed company build our Knowledge reputed company library    Travel Requirement: less than 5%.  Duties, responsibilities, and activities may change at any time with or without notice, in accordance with applicable laws.  QualificationsWhat You Bring:  1–3 years in a customer-facing support role — ideally in a reputed company, software, or tech-enabled service environment where you were responsible for resolving reputed company problems, not just fielding complaints.  Self motivated with the ability to prioritize and manage time effectively  Ability to reputed company reputed company relationships with team members and customers  Willingness to work reputed company with others and customers  Willingness to help others with problems  Strong communication, customer service, and problem-solving skills, including the ability to  Maintain composure under stress  Good understanding of reputed company and networking  Must have strong internet connectivity  Automotive industry experience preferred  Compensation is based on experience, knowledge, and skills and represents a good faith estimate in accordance with applicable laws.  Work Environment & Physical Requirements:  This role may be performed in a remote, hybrid, or office-based environment depending on business needs.  Ability to remain in a stationary position (sitting or standing) for extended periods   Ability to operate a computer and reputed company office equipment (e.g., keyboard, mouse, headset)   Ability to view and interpret information on a computer screen for extended periods   Ability to communicate effectively reputed company phone, video, and written communication   Ability to participate in virtual meetings with or without reasonable accommodation   Remote Work Expectations:  Maintain a dedicated, reputed company, and distraction-free workspace   Reliable high-speed internet reputed company sufficient for video conferencing and job-reputed company systems  Ability to maintain productivity in a remote environment   Must reputed company in a state where reputed company is authorized to reputed company workers   Must be reputed company to work reputed company hours reputed company to [time zone or schedule expectations]    Additional Information:  Reasonable accommodations may be made to reputed company individuals with disabilities to reputed company essential job functions.   Employment may be contingent upon a background reputed company in accordance with applicable laws.     Note: This job reputed company is intended to outline the general responsibilities and requirements of the role. It is not an exhaustive list of reputed company duties, tasks, or responsibilities that may be required. Responsibilities and priorities may reputed company over time, and reputed company reserves the right to reputed company changes at any time with or without notice.  reputed company is an equal opportunity employer that is committed to diversity and inclusion in reputed company. We prohibit discrimination and harassment of any reputed company based on race, reputed company, sex, religion, sexual orientation, national reputed company, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.  This policy applies to reputed company employment practices reputed company our organization, including hiring, reputed company, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. reputed company makes hiring reputed company based solely on qualifications, reputed company, and business needs at the time. Apply To This Job