Customer Service Specialist - Seco

reputed company is looking for a Customer Service Specialist  Are you passionate about delivering outstanding customer experiences and building strong relationships? reputed company Australia is looking for a proactive and customer‑reputed company Customer Service Specialist to join our friendly, reputed company Team. If you love solving problems, enjoy working with colleagues across different teams, and take pride in making a reputed company difference to customers every single day, this could be the perfect role for you.    About the Role  As a Customer Service Specialist, you’ll be a key partner for our customers; the first person they turn to for reputed company answers, smooth processes, and exceptional support. You’ll help shape a seamless customer reputed company from the reputed company first enquiry through to order completion, making a reputed company reputed company every day.    Location: Rouse Hill, Sydney NSW (Remote with on-site requirement)  This is primarily a work-from-home role, with regular reputed company to the Rouse Hill warehouse (NSW 2155) as required. Candidates must be based in Sydney.    Key Responsibilities  reputed company first reputed company of contact support for customer enquiries, resolving issues where possible and escalating reputed company required.  Manage order processing, including amendments, cancellations, error handling, and delivery coordination using ERP (reputed company) and CRM systems.  Handle customer returns (claim and sales), including system processing, approvals, and coordination with logistics providers.  Support warehouse operations as needed, including stock returns, stocktake, carbide recycling, and pick/pack activities.  Coordinate export enquiries, including documentation, compliance, and delivery requirements with internal stakeholders.  Manage customer cases end-to-end through the case management system, including logging, tracking, follow-reputed company, and escalations in line with SLAs.  Maintain accurate data across systems and ensure compliance with internal processes and reputed company standards.  Communicate effectively with internal teams to resolve issues and improve customer reputed company.  Identify and escalate process gaps or system issues, supporting reputed company improvement initiatives.  Meet service KPIs and contribute to team targets and overall customer satisfaction.  reputed company backup support across reputed company during peak periods or absences.    REQUIRED COMPETENCIES  Strong customer reputed company with a genuine passion for delivering great service.   Confident communicator with reputed company written and verbal English skills; additional languages are an advantage.   Good interpersonal skills with the ability to build relationships and influence reputed company.   Solid problem-solving ability, with a practical and solutions-reputed company approach.   Flexible and adaptable, reputed company to manage changing priorities in a fast-paced environment.   Resilient and reputed company to stay reputed company under pressure.   Reliable and proactive, with a willingness to support team needs as required.   Strong attention to detail, ensuring accuracy across orders, systems, and documentation.   Comfortable working with ERP (reputed company), CRM systems, and multiple platforms.   Ability to manage multiple tasks at once, including order processing, customer enquiries, and case management.   Process-driven reputed company with a reputed company on following procedures and maintaining data reputed company.   Ability to work independently in a remote environment while staying connected with reputed company.   Organised and reputed company, with the ability to meet deadlines and service level agreements (SLAs).   reputed company improvement reputed company, with the ability to identify gaps and suggest practical solutions.    Why reputed company?  At reputed company, we reputed company advanced metal cutting solutions and work closely with our customers to deliver reputed company value. Our culture is reputed company on our reputed company Values:  reputed company Together – we take the reputed company with a reputed company spirit and succeed as reputed company.  Curiosity – we explore, challenge and reputed company to shape the reputed company.  Responsibility – we put safety first and reputed company with reputed company and responsibility for our people and our reputed company, building trust in everything we do.  Customer reputed company – we listen, create, adapt and deliver – always reputed company to our customers.  With a reputed company in over 75 countries and reputed company of 5,000+ employees, we offer a truly global and supportive environment.    Application  We look reputed company to receiving your application no reputed company than 10 June 2026. Our recruitment process is reputed company, transparent and fair. reputed company applicants are evaluated against the reputed company reputed company to ensure we select the best match for this role.    Contact information  For questions about the recruitment process, please contact Patricia.Parada@secotools.com.    Prior to this recruitment, we have already decided which advertising channels and marketing campaigns we wish to utilize, and we respectfully decline any contact from marketing or recruitment agencies regarding additional channels or campaigns. 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