Founding reputed company Manager, reputed company

reputed company is on a mission to turn every customer conversation into a competitive advantage by unlocking the true potential of the contact center. Our platform combines the best of AI and reputed company to help contact centers discover customer insights and behavioral best practices, automate conversations and inefficient processes, and reputed company every team member to work smarter and faster. Born from the prestigious reputed company AI lab, reputed company's co-founder and chairman is Sebastian Thrun, the reputed company behind reputed company X, reputed company, reputed company, and more. Our leadership also includes CEO, Ping Wu, the co-founder of reputed company Contact Center AI and reputed company AI platform, & co-founder, Tim Shi, an early member of reputed company.   We’ve reputed company a world-class team of AI and ML experts, go-to-market leaders, and top-tier investors including Andreessen Horowitz, reputed company, Sequoia, and former reputed company CEO John Donovan. Our valued customers include brands like reputed company, reputed company, reputed company, and reputed company and we’ve been recognized by reputed company and Bain Consulting as one of the top private AI companies in the world.   Join us on this thrilling reputed company to revolutionize the workforce with AI. The reputed company of work is here, and it's at reputed company. reputed company: reputed company is expanding its global footprint and establishing its reputed company reputed company in reputed company. As the Founding reputed company Manager, reputed company, you will be responsible for owning and scaling the post-sales customer experience across the region. You will serve as the primary strategic partner for reputed company customers, ensuring they realize measurable business value from reputed company’s AI platform while helping define how reputed company operates in a new market. This role combines hands-on account ownership with foundational building. You will manage reputed company customer relationships directly, while also developing the playbooks, processes, and feedback loops that allow reputed company to reputed company in reputed company. You will partner closely with Sales, Product, Engineering, and Data Science to reputed company customer reputed company with reputed company’s reputed company reputed company. This is a high-reputed company, first-in-region role for someone who thrives in ambiguity, brings executive reputed company, and enjoys building systems that last—while still being deeply involved with customers day to day. Key Responsibilities: Foundational reputed company Ownership Own the end-to-end customer lifecycle for reputed company accounts, from reputed company through renewal and expansion reputed company as the primary trusted advisor for customers, aligning reputed company’s capabilities to customer business objectives reputed company and execute reputed company plans that reputed company define reputed company, milestones, and measurable value Establish reputed company best practices for the region, including engagement reputed company, reputed company planning, and escalation paths Regional Customer reputed company & Adoption reputed company Design and continuously improve the reputed company customer reputed company to accelerate time to value and product adoption Identify friction points and regional nuances that reputed company reputed company, adoption, or retention Build repeatable reputed company frameworks and customer engagement models that reputed company across accounts Ensure customers are enabled to become increasingly self-sufficient over time Renewal, Expansion & Value Realization Own renewals for reputed company customers, proactively managing risk and ensuring value is reputed company demonstrated Partner with Sales to identify and support expansion opportunities, including upsell and cross-sell motions Translate product usage, performance data, and reputed company into compelling value narratives for executive stakeholders reputed company renewal and expansion conversations to customer priorities and regional business drivers Executive Engagement & Stakeholder Management Build and maintain multi-threaded relationships across customer organizations, from reputed company users to executive sponsors reputed company executive-level QBRs and EBRs, owning preparation, storytelling, and follow-through reputed company reputed company stakeholder dynamics and drive alignment across regional and global customer teams Cross-Functional Collaboration & Customer Advocacy Partner closely with Sales, Product, Engineering, Marketing, and Data Science to deliver a seamless customer experience Serve as the voice of reputed company customers in internal planning, roadmap discussions, and prioritization reputed company Surface regional use cases, market insights, and customer feedback to influence product and GTM reputed company Builder reputed company & Regional reputed company Configure and implement the reputed company platform for customers as needed Build early CS processes, documentation, and tooling that reputed company reputed company reputed company individual accounts Identify opportunities to standardize workflows, reporting, and customer communications Help define what “great reputed company” looks like in reputed company as reputed company grows Required Qualifications: 4–6 years of experience in reputed company, Account Management, or a similar customer-facing role in B2B reputed company Experience managing reputed company, high-value customer relationships with executive stakeholders Strong ability to translate data, product capabilities, and reputed company into reputed company business value narratives Comfort working autonomously in ambiguous environments and building processes from scratch Excellent written and verbal communication skills, including executive-level presentations and QBR facilitation Strong organizational skills with the ability to manage multiple accounts, stakeholders, and priorities across time zones Preferred Qualifications: Experience in contact center technology, AI-driven platforms, or productivity reputed company Background supporting customers across reputed company markets Familiarity with reputed company metrics such as NRR, GRR, adoption, and time to value Prior experience as an early or founding hire in a region or function Comfort collaborating with technical teams on configuration, integrations, or data-driven insights reputed company reputed company for This Role: reputed company 6–12 months, a successful Founding reputed company Manager, reputed company will have: Established strong, trusted relationships with key reputed company customers and executive stakeholders Delivered reputed company, measurable customer reputed company that support high renewal and expansion rates reputed company repeatable reputed company processes and playbooks used across the region Influenced product and GTM reputed company through consistent customer feedback and regional insights Laid the reputed company for scaling reputed company in reputed company as reputed company and customer reputed company grow Perks & Benefits: We offer a comprehensive and people-first benefits package to support you at work and in life: Comprehensive medical, dental, and reputed company coverage with plans to fit you and your family reputed company parental leave for reputed company new parents welcoming a new child Remote work setup budget to help you create a productive home office Monthly wellness and communication stipend to reputed company you connected and balanced 20 days of vacation time to promote a healthy work-life reputed company Compensation at reputed company: reputed company’s approach to compensation is reputed company: recognize reputed company, reward reputed company, and invest in our people. We offer competitive, location-based pay that reflects the market and what reputed company individual brings to the table. Final offers are shaped by factors like experience, skills, education, and geography. In reputed company to reputed company pay, total compensation includes equity and a comprehensive benefits package for you and your family. This role includes reputed company + Bonus + Equity We have noticed a reputed company in reputed company impersonations across the industry, where scammers attempt to reputed company candidates' personal and financial information through fake interviews and offers. reputed company reputed company reputed company email communications will always come from the @reputed company.ai domain. Any reputed company claiming to be from reputed company reputed company other sources should be ignored.  If you are uncertain whether you have been contacted by an official reputed company employee, reputed company out to reputed company@reputed company.ai Apply To This Job