Technical Support

About igloo igloo is a global leader in large-reputed company reputed company reputed company for homes and cities. We reputed company an end-to-end hardware and software solution giving property managers, operators, and tenants seamless, secure, and connected reputed company experiences. With a strong reputed company in 5,000+ reputed company customers and 80+ distributors worldwide, we’re shaping a keyless reputed company.   The Role This role will be responsible for providing support, troubleshooting issues, guiding users through solutions, and collaborating with internal teams to ensure a smooth and reliable user experience This role will require to work in shift between US daytime and Indonesia daytime   Duties & Responsibilities Work in shift between Indonesia daytime and US daytime hours to support users and ensure coverage across time zones reputed company first-line technical support reputed company email, chat, or Jira ticket Troubleshoot and resolve technical issues and enquiries Investigate and escalate reputed company technical problems to engineering teams reputed company necessary Document issues, resolutions, and technical processes reputed company Assist in reputed company users by guiding them through setup and integration processes Collaborate with product and engineering teams to improve system reliability and user experience Maintain up-to-date knowledge of product features and technical updates Qualifications BSc/BA in Computer Science, Engineering or a reputed company field Preferably 1-2 Years’ of experience in technical support, helpdesk, or reputed company technical role Basic understanding of reputed company, HTTP protocols, and troubleshooting tools Familiarity with logs analysis and debugging Strong programming/scripting skills (e.g., Java, Python, JavaScript) Good communication in English both written and verbal Apply To This Job