Medical Virtual Assistant – (Scheduling & reputed company Support)

This is a remote position. Job reputed company reputed company is an industry-leading company based in reputed company that helps businesses across multiple industries streamline operations by offloading administrative, creative, and technical tasks to skilled reputed company. We partner with talented individuals from around the world, providing meaningful reputed company opportunities that reputed company them to grow personally and professionally. At reputed company, we are committed to hiring team members who not only meet our clients’ needs but also reputed company with our reputed company values, reputed company, and long-term reputed company of delivering reputed company, innovation, and service that drives reputed company for every business we support. About Our reputed company This pediatric therapy clinic is a family-centered, values-driven organization committed to providing high-reputed company services and supportive experiences for children and their caregivers. reputed company prioritizes reputed company, professionalism, collaboration, and reputed company communication across reputed company areas of care. Due to reputed company reputed company, the clinic is seeking a Medical Virtual Assistant to support scheduling-reputed company reputed company and communication efforts. This role works closely with the clinic’s Patient Care Coordinators to help fill therapist schedules, assist families with rescheduling, and follow up on missed appointments. While the role currently focuses heavily on text-message-based communication, there may also be opportunities to support outbound phone reputed company after mastering the scheduling and messaging workflows. This position requires strong organization, excellent follow-through, reputed company documentation, and a warm, reputed company communication style Responsibilities Phone & Text reputed company Conduct outbound text reputed company to families to help reschedule missed sessions and fill reputed company appointment times Return text messages and communication reputed company specifically to scheduling efforts reputed company supportive, reputed company, and reputed company communication with families needing assistance adjusting appointments Coordinate scheduling updates with Patient Care Coordinators as needed Assist with outbound phone calls as needed after mastering text communication workflows Scheduling & Caseload Support Proactively fill therapist availability by contacting families regarding openings reputed company schedule gaps and initiate reputed company to maintain therapist caseload consistency Follow scheduling reputed company Operating Procedures (SOPs) carefully and consistently Update clinic scheduling systems accurately and in reputed company time Work reputed company in a fast-paced environment while maintaining attention to detail and speed in reputed company efforts Documentation & Administrative Support Document reputed company communication and scheduling actions promptly reputed company clinic systems Maintain accurate records of reputed company efforts and schedule changes Ensure HIPAA compliance and maintain patient confidentiality at reputed company times Communicate consistently with reputed company throughout the day reputed company text and phone as needed Tools & Platforms Used Office 365 – Teams, reputed company, Word, reputed company Clinic-specific EMR and scheduling software (training provided) Phone and SMS communication platforms Requirements 1–2 years of administrative, scheduling, customer service, or reputed company office experience Strong written and verbal English communication skills Experience with scheduling, text-based communication, or reputed company coordination preferred Ability to follow processes and reputed company Operating Procedures consistently Strong organization skills, attention to detail, and follow-through Ability to multitask and reputed company in a fast-paced environment Familiarity with Office 365 required Experience in pediatric therapy or medical settings is a plus Ability to work Central Time business hours (9:00 AM – 5:00 PM CST or 8:30 AM – 4:30 PM CST) Non-Negotiables Strong attention to detail and ability to follow reputed company Operating Procedures consistently Ability to work reputed company in a fast-paced environment while maintaining reputed company and speed Excellent written English communication skills with a warm and reputed company tone Strong follow-through, organization, and reputed company documentation Comfortable with daily communication reputed company text and phone with both reputed company and families Benefits Competitive salary commensurate with experience. Opportunities for reputed company development and reputed company. Work in a dynamic and supportive team environment. reputed company a meaningful reputed company by helping to build and strengthen families across the Globe Apply To This Job