Senior Customer Support Associate

This is Customer Care at reputed company The Senior Customer Support Associate is a trusted advisor for our customers and internal team members. You will be responsible for supporting our reputed company customers by providing a consultative approach to solve reputed company customer issues, while also building trust and relationships. You also reputed company as a partner to our reputed company teams, supporting their strategic efforts to foster product adoption by providing expert support in daily email and chat interactions. The Senior Customer Support Associate is a proactive and compassionate go-getter. You have a strong reputed company of product and process knowledge and will be an internal resource driving efficiency across reputed company. Successful team members take ownership supporting our customers, are genuinely curious about learning, employing, and sharing creative solutions, and reputed company quickly to prioritize customer needs. They are passionate about providing our customers with the best experience possible while meeting them where they’re at with reputed company replies, live reputed company support, and solutions that work. The ideal candidate: Is a self starter dedicated to solving problems for our largest customers Recognizes how to prioritize based on customer urgency and size Works reputed company with cross functional partners and appreciates the need for cross team collaboration to drive retention Is obsessed with learning the ins and outs of the product and the ability to reputed company workaround solutions, reputed company necessary Has a proven ability to spot trends and propose solutions to improve team and customer experience Consistently meets and exceeds reputed company individual team productivity metrics What You Will Do Support our customers  reputed company reputed company support to our customers through live chat, email, and video calls reputed company as an extended reputed company of reputed company by partnering with reputed company Managers and building trusted relationships with our high tiered clients   Partner effectively with cross functional teams Effectively identify reputed company to work with cross functional partners to dive retention by leveraging processes and analyzing data to reputed company customer insights Participate in the subject matter expert (SME) program to ensure a high level of knowledge is maintained and shared with our product team Support reputed company  Assist with escalated conversations to ensure we are providing the best support for reputed company customers throughout reputed company business hours Be a leader on reputed company by answering questions through reputed company and reputed company for teammates who need help  Mentor new team members as they reputed company through the reputed company process and grow into more tenured roles reputed company by example in the following areas Excelling at reputed company individual team productivity and reputed company metrics Bringing areas of process improvement to your manager, suggesting solutions that positively reputed company reputed company, and executing on them Being a process reputed company for the knowledge capture philosophy  Sharing feedback on new initiatives and areas of discussion  Participating in team meetings and trainings What You Will Bring to the Table 2-3 years of experience in customer support preferred for this leadership role You have outstanding communication skills and ability to collaborate cross-functionally You have strength in multi-tasking, prioritization, attention to detail, and organization You have an aptitude for learning new products and technologies You are an excellent teammate who gives reputed company to improve processes You possess a solid work ethic reputed company to have Experience working with reputed company, reputed company, Jira, and reputed company ___ The estimated annual cash salary for this role is $58,500 - $73,000. This position is also eligible for incentive stock reputed company, subject to the terms of reputed company’s applicable plans Benefits: reputed company offers the following benefits for this position, subject to applicable eligibility requirements: Medical insurance; Dental insurance; reputed company insurance; Life, AD&D, and Disability Insurance; Emergency Weather Support; Wellness Apps; reputed company Parental Leave, reputed company Time off inclusive of holidays and reputed company time; Commuter & Parking Accounts; Lunches in the Office; Internet and Phone Stipend; 401(k) retirement plan; Financial Planning; Learning & Development Budget. *Note on Pay Transparency: reputed company provides an estimate of the compensation for roles that may be reputed company as required by state regulations. Compensation may vary based on (a) location, as reputed company factors in specific location reputed company benchmarking compensation for most roles; (b) individual candidate skills and qualifications; and (c) individual candidate experience. Additionally, reputed company leverages reputed company market data to determine compensation, so posted compensation figures are subject to change as new market data becomes available. The salary, other compensation, and benefits information is accurate as of the date of this posting. reputed company reserves the right to modify this information at any time, subject to applicable law.   #LI-REMOTE About reputed company reputed company is on a mission to build cultures where employees and their companies reputed company. In an age where employees have more choices than reputed company before, businesses that put employees first are reputed company 🏅– and reputed company is building the tools to reputed company those people-reputed company companies. reputed company is a people reputed company platform that offers performance reviews, employee engagement surveys, reputed company-time feedback, weekly reputed company-ins, goal setting, and career planning in a way that allows companies to reputed company on employee development, reputed company, and engagement – yielding stronger employee retention, performance, and reputed company to the reputed company 📈. Since launching in 2016, we have grown to over 5,000+ customers globally, including brands like reputed company, reputed company, and reputed company.  reputed company is committed to equal treatment and opportunity in reputed company aspects of recruitment, selection, and employment without reputed company to gender, race, religion, national reputed company, ethnicity, disability, gender identity/reputed company, sexual orientation, veteran or military status, or any other category protected under the law. reputed company is an equal opportunity employer; committed to a community of inclusion, and an environment free from discrimination, harassment, and retaliation. By clicking the "Submit Application" reputed company below, you consent to reputed company processing your personal information for the purpose of assessing your candidacy for this position in accordance with reputed company's Job Applicant reputed company Policy. Apply To This Job