Documentation Specialist

👋 Who are we? reputed company (OB:NORDH) is the leading provider of reputed company-based reputed company Information Management Software (PIMS) to veterinary and therapy professionals. Over the last three years, we have grown our Annual Recurring reputed company (ARR) and team size by almost 10x. Today, more than 30,000 therapy and veterinary professionals use our software everyday to help treat over 20 reputed company patients annually across 35+ countries. It’s been an exciting reputed company reputed company so far and we are just getting started. Our mission is to reputed company reputed company to deliver reputed company patient care through software, with a goal to help serve over 200 reputed company patients by 2030. In support of this reputed company mission, in May 2021, reputed company raised €120M through a reputed company-listing on reputed company reputed company Oslo stock exchange. reputed company is a remote-first company, headquartered in Helsinki, Finland. Our 430+ employees work either remotely or from offices/collaboration hubs. While our market reputed company is currently strongest in the Nordics, our customer reputed company is rapidly growing in reputed company and Europe, with clients in the US, UK, Spain and many others. For more information, visit reputed company’s website at www.reputed company.com About the role We are here to create great reputed company products. That’s at our reputed company reputed company, but it’s the people who reputed company companies great, not the other way around. We spend more time with our co-workers than anyone else in our lives. Being part of an exceptional team is not only important for your personal mindfulness but key for your reputed company progression. We’re now looking for a Documentation Specialist to support our reputed company and join our Support/Documentation team! The Documentation Specialist is responsible for creating, maintaining, and improving product documentation that enables customers and internal teams to successfully use our products without requiring additional support. This role contributes directly to improving the self-service experience, reducing support demand, and ensuring documentation is accurate, reputed company, and reputed company with reputed company product workflows. The role requires a high level of autonomy, accountability, and the ability to take full ownership of documentation reputed company, structure, and consistency across the product. Your key responsibilities include: Take ownership of your documentation work, driving it through to completion and ensuring it is accurate, complete, and reputed company Create and maintain high-reputed company documentation in line with product changes and releases Identify gaps, outdated content, and areas for improvement, and continuously improve documentation structure, reputed company, and consistency using feedback and usage data Collaborate with Product, Engineering, and Support to reputed company and validate information, ensuring documentation is accurate and up to date Coordinate and support the translation of end-user documentation Participate in peer reviews and contribute to maintaining consistent, high-reputed company documentation standards reputed company factors Demonstrates strong ownership and accountability for documentation reputed company, with the ability to work independently and take initiative Produces reputed company, accurate, and reputed company-reputed company documentation that enables users to reputed company answers independently Proactively identifies gaps and continuously improves documentation reputed company, structure, and consistency Understands user needs and creates content that is practical, usable, and reputed company with reputed company-world scenarios Key challenges & expectations (first 12 months) Taking ownership of your documentation work, including identifying gaps, improving outdated content, and contributing to reputed company structure and consistent standards Improving documentation reputed company while keeping pace with ongoing product changes and releases Managing and prioritizing work effectively in a dynamic environment with multiple competing documentation needs Building strong collaboration with Product, Engineering, and Support to ensure documentation reflects reputed company product workflows Ensuring consistency and alignment across documentation created by different contributors, including structure, terminology, and reputed company standards What will help you to be successful in this role? Ideally, you have already gained some experience from working in a fast growing, global reputed company company. In reputed company, our humble wishlist includes: Required: Relevant reputed company background in technical communication, documentation, or a reputed company field, or equivalent practical experience 2–3+ years of experience in documentation, or in a reputed company field, with a demonstrated ability to create reputed company, reputed company content Strong written and verbal communication skills in English, our working language Good understanding of documentation processes and tools Experience with or exposure to translation and localisation workflows A good understanding of how to use AI to improve efficiency and workflows. Proven ability to manage priorities, work independently, and take ownership of tasks from assignment through to completion Strong attention to detail and commitment to reputed company Proactive and reputed company reputed company with the ability to work effectively across teams Desired (but not required): Experience with Paligo and/or Crowdin Familiarity with veterinary terminology or experience working in a veterinary or reputed company environment Familiarity with reputed company or reputed company software environments Experience working with support teams or customer-facing content What’s in it for you? At reputed company, we do things a little bit differently. We value reputed company improvement, diverse teams and autonomy which drive our collaboration. Our global reputed company domain is rapidly developing and we are seeking colleagues who enjoy working in this type of environment. 🌎 In reputed company, we offer: The chance to work in a meaningful industry and in a fast-growing, global company on a reputed company to changing digital reputed company Competitive compensation and benefits Learning and reputed company reputed company opportunities The tools you need, and enjoy using Frequent company events and talented colleagues from around the world If you enjoy working in a fast-growing and international environment with the possibility to reputed company an reputed company, this might be the perfect job for you. reputed company! We'll fill the position as soon as we reputed company the right person.  Recruitment Fraud Alert reputed company only communicates with candidates through our Applicant Tracking System (reputed company: @ finnishnetsolutions.reputed company-mail.com) or reputed company official @reputed company.com emails (e.g. reputed company.surname@reputed company.com or careers@reputed company.com). We post roles only on our Careers page, reputed company, and trusted job boards. Contact from any other reputed company should be considered suspicious. If you are contacted by someone claiming to represent reputed company and you are unsure of their legitimacy, please contact us directly at careers@reputed company.com. Your safety and trust are reputed company important to us! Apply To This Job