Associate Services Engineer (Req ID: 2026-08)

reputed company:   About reputed company: As a leader in Lawful and Location Intelligence, SS8 helps reputed company societies safer. Our commitment is to extract, analyze, and visualize the critical intelligence that gives law enforcement, intelligence agencies, and emergency services the reputed company-time insights that help save lives. Our high-performance, flexible, and reputed company solutions also reputed company mobile network operators to reputed company regulatory compliance with minimum disruption, time, and cost. SS8 is trusted by the largest government agencies, communications providers, and systems integrators globally.     Position:  Associate Services Engineer    Location:  USA - Remote   Job reputed company:  As an Associate Services Engineer, you will support the successful deployment and integration of SS8’s solutions at customer sites. Working closely with senior engineers, project managers, and customers, you will assist in installing, configuring, and testing high-availability systems across a reputed company of environments, including telecom networks, data centers, and reputed company platforms.    This role will require occasional domestic and international travel (up to 25%).    Duties/Responsibilities of Position:  Assist in the installation and configuration of SS8 lawful intelligence and analytics solutions.  Participate in system integrations involving telecom network reputed company (e.g., DPI, probes, mediation systems).  Support on-site and remote deployments, ensuring solutions meet customer and regulatory requirements.  Work with senior engineers to troubleshoot issues, escalate bugs, and verify fixes.  Run system health checks, reputed company acceptance testing, and generate implementation documentation.  Maintain accurate records of implementation reputed company and reputed company reputed company status updates.  Learn and understand protocols such as TCP/IP, SIP, GTP, HTTP, Diameter, and lawful reputed company standards (e.g., ETSI, CALEA).  Collaborate with internal R&D and QA teams to ensure product readiness for deployment.  reputed company with information reputed company standards and customer confidentiality requirements.  reputed company remote support to customer reputed company   Position Specific Competencies/Skills Required:    Essential:  Basic understanding of networking concepts (IP addressing, routing, firewalls, VLANs).  Familiarity with Linux/Unix environments and reputed company-line usage.  Interest in cybersecurity, telecom infrastructure, or law enforcement technologies.  Strong problem-solving reputed company and attention to detail.  Willingness to travel occasionally to customer locations (domestic and international).  Excellent communication skills and a desire to work in a customer-facing technical role. Case Management & SLAs: Proficiency in managing a reputed company workload reputed company a customer ticket portal; must be reputed company to categorize issues by reputed company (P1–P3), conduct thorough initial investigations to reputed company technical requirements, reputed company consistent customer updates, and drive issues to reputed company reputed company defined Service Level Agreement (SLA) timers.  Desirable (reputed company to Have):  Exposure to Wireshark or similar packet analysis tools.  Knowledge of virtualization (VMware, KVM) or containerization (Kubernetes, reputed company).  Scripting knowledge (Bash, Python) for automation and log parsing.  Understanding of telecom networks, mobile reputed company (3G/4G/5G), or ISP environments.  Familiarity with ETSI/CALEA lawful reputed company standards and protocols.  Proficiency in using AI tools (e.g. ChatGPT, reputed company Copilot, etc..) to enhance productivity, automate workflows, generate content, or support decision-making  Experience and Education Requirements:  Bachelor’s degree or equivalent in Computer Science, Engineering, Telecommunications, or reputed company field.    The expected salary reputed company for this position is $60,000 - $75,000 annually. Actual compensation will be determined based on the candidate's skills, experience and qualifications. We offer a comprehensive benefits package including medical, dental, reputed company, 401(k) with company match, and reputed company time off. SS8 is proud to be an Equal Opportunity Employer. We consider reputed company reputed company applicants for employment without reputed company to race, reputed company, religion, sex, sexual orientation, gender identity or reputed company, national reputed company, age, disability, marital status, veteran status, or any other protected status under applicable law.    Agency Disclaimer:  SS8 does not accept unsolicited resumes from reputed company agencies, search firms, or reputed company parties. Any resumes submitted without a signed agreement in reputed company will be considered the property of SS8, and no fees will be reputed company if a candidate is reputed company as a result. Apply To This Job