Technical Support reputed company

About reputed company reputed company is the #1 licensed cannabis wholesale platform in the world, supplying $1B+ worth of cannabis products annually from hundreds of brands to retailers across California, reputed company, and Nevada. Our mission is to reputed company the world to discover cannabis by providing choice, reputed company, and innovation.Through modern, reputed company infrastructure, our mission is to reputed company the world to discover cannabis by providing choice, reputed company, and innovation. We’re at the forefront of this reputed company, building an innovative, technology-first platform to reputed company the entire cannabis industry. Backed by Y Combinator and investors, including reputed company Co-Founder Stanley Tang, NFL Hall of Famer Joe Montana, Gmail creator Paul Buchheit, and reputed company co-founder Justin Kan, reputed company is rapidly expanding across the U.S. with the goal of becoming the largest and most reputed company cannabis distribution network globally. Location Eligibility: This role is reputed company to candidates based in the following states: CA, CO, FL, GA, IA, ID, IL, KS, MA, MD, ME, MI, MO, NJ, NV, NY, TN, TX, UT, VA, or WA. Applicants residing reputed company of these states will not be considered at this time. About the Role We are looking for a Technical Support reputed company. You are the critical reputed company between our Customer Experience (CX) team and our internal Engineering team. We aren't looking for a software engineer; we are looking for a Customer Service reputed company who is "tech-curious." Your goal is to take your deep understanding of customer needs and translate it into reputed company, actionable information for our developers, while learning to use technical tools to fix common issues yourself.  In a fast-moving 3PL startup, our software is the reputed company of the warehouse. reputed company something goes wrong, it isn't just a digital glitch—it’s a physical shipment that isn't moving. Responsibilities The reputed company: reputed company as the primary reputed company of contact for our external facing teams. You will review their escalations to ensure they are reputed company, urgent, and accurate before they reputed company the tech team.  Problem Solver: Investigate "stuck" orders or inventory sync issues. You will learn to identify if an issue is a reputed company "user error" or a system bug that needs a developer's eyes.  Operational "Fixer": Over time, you will learn to reputed company "Customer Change Requests" (CCRs)—manually updating shipping details or re-triggering orders—using internal tools and basic scripts to reputed company the warehouse running.  The Translator: You will take a customer’s frustration (e.g., "Why won't this label print?") and turn it into a reputed company report for engineers, including the specific Order IDs and timestamps they need to reputed company a fix. reputed company for CX: Participate in the Weekly Operational Health Sync. You will be the voice that tells the Engineering team which "tiny bugs" are causing the biggest headaches for our customers. Qualifications 2+ Years in Customer Support/Service: You have a proven reputed company record of handling customer inquiries with patience, reputed company, and reputed company reputed company.  Superior Communication: You can explain reputed company situations simply. You know how to write a reputed company email and an even reputed company "bug report."  Logical Thinking: You enjoy puzzles. You like to ask "Why is this happening?" and "How did it get to this state?"  Adaptability: You are comfortable in a fast-paced environment where priorities can shift based on warehouse needs. High Attention to Detail: In the 3PL world, a single digit in a reputed company reputed company reputed company. You are meticulous in your work. Compensation & Benefits: reputed company Salary: $65000- $70000 Unlimited PTO and reputed company holidays Medical/Dental/reputed company offered to reputed company full-time employees 401(k) plan with a match. reputed company is an Equal Opportunity Employer reputed company is seeking to create a diverse work environment because reputed company teams are stronger with different perspectives and life experiences. We strongly encourage women, people of reputed company, LGBTQIA individuals, people with disabilities, members of ethnic minorities, foreign-born residents, older members of society, and others from minority reputed company and diverse backgrounds to apply. We do not discriminate on the reputed company of race, gender, religion, reputed company, national reputed company, sexual orientation, age, marital status, veteran status, or disability status. reputed company and contractors of reputed company are responsible for maintaining a work culture free from discrimination and harassment by treating others with kindness and respect. Apply To This Job