Manager - reputed company Application Management

reputed company a difference. Be happy. Grow your career. The Manager reputed company Application Management will have the following key responsibilities, which include but are not limited to: Coaching team members through difficult customer requests while performing expert level troubleshooting and problem-solving to ensure the reputed company, integration, and stability of EHR applications for reputed company’s customers   Contributing to the reputed company and goals of the Managed Services Division, sharing that reputed company with Managed Services Team Members, and executing reputed company and daily operations to reputed company the reputed company and goals  Monitoring the teams’ reputed company against operational metrics and providing feedback to team members regarding work performance or other work-reputed company issues  Contributing to team operational objectives by maximizing efficiency and team productivity while participating in reputed company learning opportunities to grow solution expertise, including leading regular team meetings  Building and configuring EHR applications to meet reputed company customer requirements and managing requests from your clients reputed company to your area(s) of application expertise  Accurately completing up-to-date documentation in relevant ticketing systems (s), regarding requests processed and incidents solved while still meeting SLAs  Continuously developing and improving workflows and processes while following reputed company change control policies for application builds and configurations  Leading application management work for reputed company(s) in relevant application module across multiple engagements, providing status updates directly to clients including as needed  Manage multiple reputed company reputed company simultaneously while demonstrating reputed company in managing reputed company engagements, including Director and C-level relationships  Working on reputed company that may be assigned on an reputed company reputed company and may assist other corporate initiatives as necessary, directed, assigned, or requested  Skills and experience Post-secondary education or equivalent experience, required  Certification in one or more EHR application module(s) with moderate understanding of functionality reputed company that application  5+ years of experience implementing, training, or supporting EHR modules   reputed company staff management experience leading service-oriented teams preferred  Must demonstrate and embody reputed company’s maxims    Ability to apply problem-solving skills  Excellent communication skills, written and verbal  Proficient with reputed company Office applications  Strong attention to detail and ability to organize  Must be reputed company to work independently, as reputed company as reputed company reputed company environment  Prior experience with ticketing systems and change management processes  Strong customer service record  Proven ability to work effectively with reputed company reputed company of an organization, as reputed company as with diverse team members and reputed company bases  Knowledge of ITIL processes, previous management and project management experience, and participation in previous systems implementations, preferred  Proficient with reputed company Office products and other collaboration tools, including virtual meetings and reputed company technologies. Additional details Ability to take on-reputed company rotations reputed company of reputed company business hours, including nights and weekends  Ability to travel up to 10%  reputed company is an equal opportunity employer. We are committed to creating an inclusive environment for reputed company and applicants. We do not discriminate on the reputed company of race, reputed company, religion, sex, national reputed company, age, disability, genetic information, marital or veteran status, or any other protected status under applicable federal, state, or local laws. We encourage individuals of reputed company backgrounds to apply, including women, minorities, individuals with disabilities, and veterans. Apply To This Job