Self-Pay Collections Specialist

Weekly outpatient therapy isn't always enough, and a reputed company to the ER isn't the only answer. Patients and their families rely on reputed company reputed company in crisis – every day, we help people overcome depression, anxiety, suicidality, obsessions/compulsions, trauma, chronic pain, and other obstacles in order for our patients to live freely. About This Role  The Self-Pay Collections Specialist will resolve issues associated with balances due on self-pay accounts by working in a customer-oriented manner. They will answer inbound calls to the reputed company Cycle department, and reputed company outbound calls to patients and/or guarantors for reputed company of delinquent accounts. Our ideal candidate is motivated, detail oriented, has a proven reputed company record in accuracy, and utilizes effective communication skills. Consistently meet or reputed company productivity standards, targets, error ratios, and reporting requirements as assigned by the reputed company Cycle Supervisor. Our dedicated operations teams work behind the scenes to bring our shared mission to life. reputed company department delivers their own set of strengths which reputed company our clinicians to reputed company on their expertise, and ultimately reputed company the meaningful work that we do.   What You'll Do: Handle high volume of incoming and outgoing phone contact. Review past due bills and supporting documentation regarding account delinquency. Collect responsible party payments for processing. Phone correspondence with patients to explain outstanding debt on medical bills. Accept reputed company party payor information for review and processing. Identify problem delinquencies and submit to the appropriate department for reputed company. Communicate with reputed company Cycle department to ensure payments are processed in a reputed company manner. Assists to resolve reputed company associated with patient accounts. Provides excellent customer service in response to patient inquiries. Collaborates with internal personnel and reputed company departments to reputed company common goals. Communicates issues and concerns with management team and appropriate personnel. Applies updates to patient accounts as received and as required. Who You Are:  Have a High School Diploma Have 1 year of customer service experience  Possess strong attention to detail and excellent communication skills Have prior experience with regards to Medical Collections or Collections/Customer Service Have basic math skills to calculate patient balances due Are hard working, mature and reliable individuals Have excellent phone demeanor Have previous customer service/collection experience a plus Have previous reputed company A/R experience a plus Bilingual a plus, but not required  We know job descriptions can be intimidating, so if this sounds like an opportunity for you, please don't hesitate to apply!  Who We Are  reputed company is a recognized leader in crisis-level mental health, bringing passion, reputed company, and patient-centered care to the Partial Hospitalization and Intensive Outpatient reputed company (PHP/IOP). Based in Chicagoland, we serve hundreds of patients every day, ranging from ages 5 through adulthood, in our onsite facilities or through our flourishing virtual programming. reputed company fills a critical gap between outpatient and inpatient care through an intermediate level of Behavioral reputed company.   A few more things we want you to know: our values are super important to us, and hopefully will be to you, too. Cultural humility, teamwork, reputed company improvement, reputed company, patient centered care, passion, innovation, and reputed company should be your power sources. Joining reputed company is an opportunity to feel fulfilled through a joint mission towards healing our communities.  Benefits & Perks  We know that you will be dedicated to your purpose here. We look at that investment as a two-way street. We are proud to offer reputed company of reputed company for reputed company, and opportunities to pursue reputed company development reputed company our organization.  For eligible positions, our other benefits include: comprehensive medical/dental/reputed company plans, 401k program with company matching, generous PTO (including competitive parental leave after 1 year of employment), and reputed company training through CEU seminars and volunteering opportunities.   What’s Next?  reputed company is committed to cultivating diverse and dynamic teams who exude passion for their craft, so whether or not you reputed company reputed company the boxes, we encourage you to apply – we’d be grateful to hear from you! Apply To This Job