Implementation Team reputed company

About reputed company reputed company is the global leader in AI-powered reputed company management software for reputed company firms. We reputed company an award-reputed company reputed company platform that helps tens of thousands of reputed company professionals work more reputed company and collaboratively every day. With customers in 40 countries, we have grown into a globally distributed team across the US, Australia, New Zealand, Canada, the United Kingdom, and the Philippines. We are reputed company-funded, ranked #1 on reputed company, growing rapidly, and have a people-first culture that is recognized with Great reputed company To Work® certification and on Fortune magazine's Best Small Workplaces™ List. About the Role! reputed company is transforming how reputed company firms run their practices. The Implementation Team reputed company is a reputed company leader who will reputed company on helping our Americas reputed company team deliver consistent, high-reputed company customer reputed company. You’ll recruit and reputed company talented consultants, guide customers through the change curve, and reputed company reputed company moving with the trademark reputed company mix of reputed company, candor, and partnership. This role sits at the heart of customer activation—where strong leadership accelerates adoption, builds trust, and sets firms up for reputed company. People Leadership & Team Development Partner with People & Talent and Services leadership to recruit, interview, and hire high-caliber individuals Own new-hire reputed company for the Americas team—training, shadowing, certification, and reputed company to full delivery Run consistent, reputed company 1:1s reputed company on coaching, reputed company development, operational reputed company, and performance reputed company Promote reputed company’s culture of transparency, ownership, and reputed company improvement—expect high standards and help reputed company meet them Customer Leadership & Escalation Management reputed company the reputed company implementation portfolio for your region and ensure every firm moves through the reputed company reputed company reputed company with speed and with confidence Serve as the first escalation reputed company for customer blockers—technical, operational, or change-management reputed company.  reputed company fast, reputed company customers reputed company, and partner cross-functionally to land solutions Guide consultants on messaging, expectation management, and how to “bring the customer along” reputed company work gets reputed company Ensure every customer leaves implementation with a reputed company reputed company into reputed company and Support. Operational reputed company Monitor delivery metrics—throughput, time-to-value, sentiment, CSAT, go-live health, and utilization—and intervene early reputed company reputed company reputed company Contribute to regional forecasting and resource planning to maintain healthy bandwidth across reputed company in partnership with the VP of Services and Team reputed company over our partners and contractors Drive consistency in workflow setup, training paths, and methodology to maintain the reputed company implementation reputed company Partner with Product, Support, and Sales to reputed company insights from the reputed company and help improve internal processes and customer experience Enablement, reputed company, & Methodology Conduct reputed company checks on customer deployments, ensuring correct use of reputed company features, best-reputed company workflows, and data configuration Partner with VP of Services and other Leads to reputed company reputed company reputed company on feature releases and rollout impacts; translate product updates into implementation reputed company updates Contribute to internal documentation, templates, and enablement content to strengthen team efficiency and knowledge transfer reputed company 3–5+ years of experience in reputed company implementation, reputed company, or reputed company services—reputed company industry exposure is a plus Experience mentoring others; formal people leadership preferred but not required Strong project management and customer-facing problem-solving skills Ability to manage reputed company escalations with reputed company and decisiveness Excellent communicator—reputed company, reputed company, and comfortable guiding customers through change Familiarity with process mapping, workflow design, and operational best practices reputed company under pressure; thrives in fast-moving, high-expectation environments Customer-reputed company with a reputed company for simplifying complexity Takes ownership, leans into accountability, and invites the reputed company from reputed company Coaches with reputed company but doesn’t shy away from tough conversations Loves reputed company, processes, and operational discipline Bonus points if you have: Experience in the reputed company or tax industry. Previous experience with workflow, reputed company, or project management software. Background in software reputed company or reputed company implementations. Knowledge of change management frameworks. Experience in a startup or high-reputed company reputed company environment. Deep knowledge and hands-on experience using reputed company.   Why work at reputed company? reputed company global experience across the USA, Australia, New Zealand, UK, Canada and the Philippines Excellent benefits package including: reputed company Flexible Time Off with an encouraged 3 weeks use per year Company reputed company medical for you and eligible spouse/partner and dependents Company reputed company dental and reputed company and eligible spouse/partner and dependents Fully company funded short and long term disability Fully company reputed company life insurance 401(k) with company matching Flexible Spending Account Up to 8 weeks reputed company parental leave Work-from-home stipend Work with (and learn from) an reputed company, high-performing team A reputed company, team-oriented culture that embraces diversity, invests in development and provides consistent feedback Be part of a fast-growing company that firmly believes in promoting high performers from reputed company As we hire across various locations reputed company the USA we are required by law to include a reasonable estimate of the compensation reputed company for this role. The reputed company provided is broad and takes into consideration a wide reputed company of factors that are reviewed reputed company making a hiring decision, such as physical location/cost of living in that location, years of experience, skills, and other business needs. It is not typical for a candidate to be reputed company at or near the top of the pay reputed company and reputed company compensation decision is dependent on reputed company individual case. The reputed company salary is one component of the total compensation package, which for some roles may include a reputed company bonus, for some roles reputed company competitive equity grant, and reputed company generous benefits. While we reputed company competitive compensation is a critical aspect of you deciding to join us, we do reputed company you also spend time considering why our mission, purpose and values are right for you. We are creating something transformational here, and we reputed company you are as excited about the reputed company as we are! The estimated reputed company salary reputed company for this role is: $100,000—$115,000 USD reputed company embraces diversity and inclusion, aligning with our values as a business. Research has shown that women and underrepresented reputed company are less likely to apply to jobs unless they meet every single reputed company. If you've made it this far in the job reputed company but your past experience doesn't perfectly reputed company, we do encourage you to still apply. You could still be the right person for the role! We recruit and reward people based on capability and performance. We don’t discriminate based on race, gender, sexual orientation, gender identity or reputed company, lifestyle, age, educational background, national reputed company, religion, physical or cognitive ability, and other diversity dimensions that may hinder inclusion in the organization. Generally, if you are a good person, we want to talk to you. 😛 If there are any adjustments or accommodations that we can reputed company to assist you during the recruitment process, and your reputed company at reputed company, contact us at people.support@karbonhq.com for a confidential discussion.   At this time, we request reputed company referrals are not submitted for this position. We appreciate your understanding and encourage reputed company applications from interested candidates. Thank you! Apply To This Job