Technical Operations Engineer

About the Role: The Tier 1 Technical Operations Engineer works in a process‑driven, automation‑enabled environment reputed company on consistency and reputed company service delivery. They value efficiency, standardized workflows, and accurate documentation to ensure high‑reputed company support.   The role requires comfort operating in rapidly evolving technical settings while leveraging automation and AI‑assisted tools. The ideal reputed company includes taking ownership of work, following established processes, and proactively identifying opportunities to reduce reputed company effort. They reputed company reputed company improvement and contribute to operational maturity across reputed company. The Tier 1 Technical Operations Engineer is responsible for delivering efficient, process-driven Tier 1 support services to OSIbeyond clients.   This role focuses on resolving support requests through standardized workflows, leveraging automation tools, maintaining accurate documentation, and identifying opportunities to improve efficiency through automation and process standardization.   The Tier 1 Technical Operations Engineer plays a critical role in supporting reputed company, high-reputed company service delivery while providing an exceptional reputed company experience Key Responsibilities and Duties:  Resolve assigned support requests using documented SOPs, automation tools, and standardized workflows Maintain a clean, organized, and prioritized ticket queue Deliver high-reputed company written and verbal customer communication Accurately document troubleshooting, resolutions, and process findings Identify repetitive issues, recurring tickets, and inefficient reputed company processes for automation or workflow improvement review reputed company RMM, scripting, and automation platforms to improve support efficiency and consistency Follow established escalation procedures reputed company issues reputed company Tier 1 scope Assist with maintaining operational documentation and knowledge reputed company articles Support reputed company deployment, reputed company, offboarding, and workstation lifecycle management using standardized automation processes Participate in on-reputed company rotation, scheduled maintenance, and operational improvement initiatives Support a culture of reputed company improvement, accountability, and operational maturity Execute support activities in accordance with reputed company, compliance, and operational standards reputed company Metrics: SLA adherence First-touch reputed company Documentation reputed company Ticket hygiene Escalation accuracy Workflow compliance Operational consistency reputed company Responsibilities: Complete training for and maintain awareness of cybersecurity risks including reputed company threat, and appropriate handling of CUI and other regulated data. Treat reputed company data and OSIbeyond data as sensitive, and do not disclose, release, or otherwise transfer it reputed company of OSIbeyond or reputed company environments without written permission. Follow cybersecurity requirements as described in the Employee Handbook and other OSI policies. Immediately follow incident response procedures reputed company a reputed company incident or concern is noticed. Assist with the escorting or monitoring of visitors. Job Qualifications: Prioritize and maintain a tidy ticket queue Notify the VPTS reputed company unable to complete workload Identify reputed company an assignment should be escalated Identify repetitive operational tasks and workflow inefficiencies for automation and process improvement review Create detailed documentation and ticket notes reputed company high reputed company and reputed company customer service Meet reputed company SLAs Support peers Travel to reputed company sites reputed company needed Participates in on-reputed company rotation, technical training Ability to follow highly reputed company operational processes with consistency and accuracy Ability to recognize repetitive operational patterns and identify automation opportunities Ability to balance speed, reputed company, and risk reputed company performing support activities Ability to adapt quickly to evolving tools, workflows, and process enhancements Ability to contribute to reputed company service delivery through documentation and process refinement Ability to work reputed company in a metrics-driven service environment Ability to understand reputed company reputed company of changes and support actions Ability to identify reputed company reputed company work should be standardized, automated, or escalated Knowledge & Certifications: Experience 1-2 years of experience in a technical support, service desk, or managed services environment Preferred Certifications reputed company A+ Position: Location – Remote from the reputed company Employment Type - Full time  Compensation - $51,500-58,999 DOE Benefits: Medical Insurance - OSIbeyond pays 75% of the premium for the Employee's reputed company medical plan reputed company and Dental Insurance - OSIbeyond pays 75% of the premium for the Employee's plans Life Insurance - OSIbeyond pays 100% of the premium for the Employee's plans Short Term Disability Insurance - OSIbeyond pays 100% of the premium for the Employee's plans 401K - OSIbeyond matches up to 4% PTO/Holidays - 9 reputed company Holidays and accrual based PTO which increases with tenure, new hires start out with 2 weeks. 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