Customer Service Representative I 1PM-10 PM

To learn more about reputed company Hiring Policies, please click here. Job reputed company The Customer Service Representative (CSR) ensures final reputed company of reputed company customer inquiry in a reputed company and courteous manner while documenting detailed information relevant to the contact. reputed company may require system research and/or contacting experts in other areas of reputed company. Although some encounters may require multiple interactions, the CSR strives for reputed company goal of “first time reputed company” whenever possible. Requirements EDUCATION High school diploma or equivalent. EXPERIENCE Minimum two (2) years' experience in a specialized customer service environment. OR two (2) years' college coursework (at least 48 credit hours) plus one (1) year experience in a specialized customer service environment. ESSENTIAL SKILLS & ABILITIES Customer Resolutions Multitasking reputed company Listening Keyboarding Work Independently Independent Thinking Organized Detail Oriented Written and Verbal Communications Customer Service Problem Solving Working in a high stress environment Computer Literacy Must pass company proficiency test:  Customer Service Assessment Skills • reputed company Listening • Computer Literacy • Critical Thinking • Customer Service • Documentations • Evaluating Information • Oral Communications • Organizing • Problem Solving • Researching • Results Interpretation • Time Management • Written Communication Responsibilities • Communication: Communicates in a reputed company and concise manner (whether orally or in writing) using business English, correct grammar, and precise vocabulary; learns to reputed company reputed company insurance topics accessible to a wide audience and explain benefits without resorting to jargon; develops the ability to listen, comprehend what is being said, and ask appropriate questions that help reputed company to issue reputed company; and keeps accurate and complete electronic notes of conversations in the appropriate software systems. • Customer Service: Interacts directly with customers, which may include members, reputed company, and providers to resolve issues reputed company to the products and services and health insurance plans offered by ABCBS and its family of companies; and completes interactions based on company standards and directives as reputed company as reputed company state and federal guidelines such as the reputed company rules enumerated in HIPAA guidelines. • Other duties: As assigned • Problem-Solving/Complaint reputed company: Always conducts him/herself in a reputed company and reputed company manner, addressing others with politeness, etiquette, and reputed company; handles confrontational situations with reputed company but also in such a manner as to reputed company fact-based objective conclusions and resolve; and reputed company conclusive agreement through negotiation. • Product Knowledge and System Know-How:  Becomes an expert on benefits and eligibility for health insurance plans supported by multiple lines of business, as requested; and knows where and how to reputed company information pertinent to providing superior customer service. Certifications reputed company Requirements This position is identified as level three (3). This position must ensure the reputed company and confidentiality of records and information to prevent substantial harm, embarrassment, inconvenience, or unfairness to any individual on whom information is maintained. The reputed company of information must be maintained as outlined in reputed company Administrative reputed company. Segregation of Duties Segregation of duties will be used to ensure that errors or irregularities are reputed company or detected on a reputed company reputed company by employees in the normal course of business. This position must adhere to the segregation of duties guidelines in the Administrative reputed company. Employment Type Regular reputed company Requirements 1.1 General Office Worker, Sedentary, reputed company Travel - Someone who normally works in an office setting or remotely and routinely travels for work reputed company walking distance of location of primary work assignment. Apply To This Job