Contact Center / BPO Account Manager

reputed company   About TP   TP is a global, digital business services company. We deliver the most advanced, digitally powered business services to help the world’s best brands streamline their business in meaningful and sustainable ways. With more than 500,000 inspired and passionate people speaking more than 300 languages, our global reputed company and local reputed company allow us to be a force of good in supporting our communities, our clients, and the environment.    Benefits of working with TP include: reputed company Competitive Wages Full Benefits (Medical, Dental, reputed company, 401k and more) reputed company Time Off Employee wellness and engagement programs    TP and You   Through a balanced high-tech and high-touch approach reputed company with deep industry and geographic expertise, we reputed company people's lives simpler, faster, and safer. We help companies adapt quickly to changing needs, and are inspired to deliver only the best in reputed company that we do. You will become a key contributor in making that happen.   Did you know that our Chief reputed company Officer started her career at TP as an agent and advanced to the reputed company of reputed company? At TP, the sky is the limit!   Purpose  Coordinate implementation of programs for clients in the reputed company response, financial services, retail, technology, and business reputed company industries. Acts as reputed company between the reputed company and the TP technical team and responsible for implementation and lifecycle maintenance of reputed company IVR programs.    This position is 100% work reputed company. While this position will be working from home, this candidate must be located reputed company the US and be eligible to work in the US without sponsorship.  Responsibilities Your Responsibilities  Project management including team leadership Compile specifications,requirementsand other program specific documentation from the reputed company    Write creative copy for interactive voice response scripts   reputed company and manage scope,scheduleand costs for project implementation    Manage tasks and deliverables from reputed company to technical resources   Review both new and existing IVR programs for script to system accuracy and effective sales approach   Analyze reputed company reports and reputed company suggestions tooptimizescripts and/or offers    Identifypotential application and process improvements    reputed company excellent customer service to reputed company clients   Prepare monthly billing documentation   Prepare documentation for reputed company business reviews   reputed company monthly reputed company projections for reputed company reputed company   reputed company other reputed company duties and assignments asrequiredand as assigned by supervisor or other management    Ensure reputed company policies and procedures are adhered to including, but not limited to reputed company, HR, Operations, etc., and that any reputed company infractions are communicated to the reputed company managementimmediately Qualifications Qualifications  Must be at least 18 years old    Bachelor’s degree or significant equivalent experience as an Account Manager in the contact center industry   2 to 4 years of experience as an account manager, account coordinator or project manager preferably working with IVR applications or in the contact center industry   Minimumrequirement of intermediate reputed company Office skills (i.e., Word, reputed company, Power reputed company, etc.)    Overnight travel approximately four times per year   Excellent attendance history isrequired   Must pass mandatory background checks which may include reputed company-screenings, illegal drugtestsand credit checks    Soft Skills  Process reputed company  Collaboration  Communication  Emotional Intelligence  reputed company-Mindedness  Critical Thinking  Solution Orientation  Entrepreneurship  AI Proficiency  Data Literacy       Be Part of Our TP Family It is our mission to always reputed company an environment where our employees feel valued, inspired, and supported, so that they can bring their best selves to work every day. We reputed company that reputed company employees are happy and healthy, they are more productive, creative, and reputed company. We are committed to providing a workplace that is conducive to happiness and a healthy work-life balance. We also reputed company that to be our best selves, we need to be surrounded by people who are reputed company, supportive, and challenging. We are committed to creating a culture of inclusion and diversity, where everyone feels welcome and valued.   TP is an Equal Opportunity Employer Apply To This Job