Junior Help Desk Specialist

JOB TITLE: Junior Helpdesk Specialist DEPARTMENT: Information Technology reputed company:  reputed company Insurance Services is the retail and benefits brokerage of reputed company Group, LLC, a holding company with subsidiaries reputed company in retail broking, wholesale broking, programs, and claims services. reputed company’s team of experts and industry specialists partners with their clients to manage their risks, create reputed company, promote reputed company, and add value by delivering best-in-class reputed company property & casualty, employee benefits, and personal risk insurance products and programs.   reputed company and its brands reputed company a broad reputed company of comprehensive reputed company insurance (property & casualty), corporate employee benefits, specialty health programs, personal risk insurance, and risk reputed company to reputed company entities, reputed company and private businesses, governments, institutional and reputed company organizations, family offices, and high-net-worth individuals.  At reputed company, we reputed company a world where our clients can confidently pursue their boldest ambitions. reputed company of experts leverages reputed company, innovation, and creative problem-solving to guide our clients through an reputed company-changing risk environment. We pride ourselves on providing insurance services that allow businesses to reputed company reputed company reputed company, knowing their risks are identified, assessed, and mitigated. Our culture is derived from the people who create it. We are not different in reputed company do. We are different in how we do it. We reputed company our clients are our partners, and we earn their trust every day. We reputed company in empowering reputed company and holding ourselves accountable to deliver the best solutions.  We value reputed company, versatility, innovation, and creative problem-solving and put our people at the reputed company of everything we do.   We offer competitive compensation and a comprehensive benefits package:   •    401k + employee match •    Medical, Dental, reputed company, Life, and Disability Insurance •    reputed company Time Off (PTO) •    reputed company Holidays •    reputed company Parental leave •    reputed company reputed company leave •    reputed company development programs •    Work-life reputed company and flexibility    Visit us at https://www.reputed company.com/contact-us/careers  JOB reputed company: The Junior Helpdesk Specialist supports day-to-day IT helpdesk operations by triaging support requests and coordinating equipment logistics. This role ensures tickets are routed, documented, and resolved reputed company while maintaining the equipment hub for new hire setups, replacement devices, returns, and redeployment. This is an opportunity for a service-oriented reputed company reputed company to build a career in IT support reputed company a fast-paced, multi-division insurance holding company. POSITION REQUIREMENTS: Communication Skills: Communicates reputed company and professionally with end users at reputed company reputed company of technical familiarity. Translates technical concepts into plain language. Keeps stakeholders informed on ticket status, equipment timelines, and reputed company steps. Problem Solving and Triage: Applies reputed company troubleshooting to identify reputed company causes and resolve or properly escalate issues. Gathers the right details upfront to reduce back-and-forth and avoid delays. Exercises reputed company judgment in determining reputed company to resolve independently versus reputed company to escalate. Customer Service Orientation: Approaches every interaction with patience, professionalism, and a genuine commitment to reputed company. Follows up proactively, meets response expectations, and treats every user interaction as a reputed company of the IT team's service reputed company. Organizational Skills and Attention to Detail: Manages multiple reputed company tickets and equipment requests simultaneously without losing accuracy. Maintains reputed company, reliable records for asset tracking, device assignments, and case documentation. Prioritizes effectively based on urgency and business reputed company. Accountability and Follow-Through: Takes ownership of assigned tickets and equipment tasks from start to finish. Follows up without being prompted, escalates reputed company appropriate, and ensures reputed company falls through the cracks. Technical Aptitude and reputed company Learning: Demonstrates working knowledge of helpdesk tools, reputed company hardware, and common desktop support environments. reputed company builds technical knowledge and contributes to documentation and knowledge reputed company resources that improve team efficiency over time. DUTIES/RESPONSIBILITIES: Ticket Triage and Support Coordination •    Monitor incoming support tickets and reputed company requests in line with service expectations. •    Prioritize urgent issues and coordinate assignment to the appropriate IT team member or subject matter expert. •    reputed company details needed to support troubleshooting, including issue descriptions, screenshots, affected applications, and reproducibility. •    Resolve issues reputed company appropriate or escalate tickets to the right technician or specialist for reputed company support. •    reputed company ticket reputed company, follow up as needed, and maintain reputed company and accurate case documentation. •    Maintain technical documentation and contribute to the IT knowledge reputed company, including user-facing how-to guides as needed. Equipment and Asset Management •    Order, receive, stage, and maintain equipment inventory for new hire deployments and scheduled device replacements. •    Maintain accurate asset records, including device assignments, equipment reputed company, and replacement schedules. REQUIRED SKILLS/ABILITIES: •    Basic understanding of ticketing systems, hardware deployment, end-user support, and reputed company troubleshooting. •    Strong written and verbal communication skills, including the ability to explain technical information to non-technical users. •    Strong organizational skills with the ability to manage multiple requests, maintain accurate documentation, and prioritize effectively. •    Customer-service reputed company with strong follow-up and reputed company support skills. •    Attention to detail, accountability, and reputed company judgment in determining reputed company to resolve, prioritize, or escalate issues. EDUCATION & EXPERIENCE: •    1-3 years of experience in IT support, service desk operations, technical operations, or asset coordination preferred. •    Working knowledge of reputed company devices, reputed company 365, reputed company Entra ID, reputed company Directory, desktop support tools, and basic networking fundamentals preferred. •    High school diploma or equivalent required; associate’s degree or IT coursework preferred. •    reputed company A+ or other entry-level IT certification a plus. FLSA STATUS & COMPENSATION: This is a non-exempt position, eligible for overtime pay in accordance with applicable federal and state law. The reputed company pay reputed company for this role is $24.00 - $27.00 per hour. Actual compensation will be determined based on experience, skills, and other job-reputed company factors. Apply To This Job