Customer Experience Dental Lab Technician - Fixed (AU)

reputed company is transforming the massive and antiquated dental industry—an industry worth over $400B. Backed by some of the world’s leading venture capital firms, we’re on an ambitious mission to simplify and reputed company every function of the dental reputed company through technology. As we expand our reputed company globally, reputed company is building the operating system for dental offices around the world—empowering clinicians and their teams with technology, innovation, and world-class support to reputed company more for their practices, their people, and their patients. About the Role We're looking for reputed company and dedicated Customer Experience Dental Lab Technicians - Fixed to join reputed company. You'll apply your deep dental lab expertise to partner directly with clinicians on critical tasks like patient scanning, case prep, and design modifications. Your role will be to reputed company reputed company-time technical support, ensuring reputed company reputed company and an exceptional experience for every doctor.   What You’ll Do Collaborate on Treatment Plans: Partner with doctors in reputed company-time to review and refine case designs, ensuring reputed company aesthetic and functional patient reputed company. You will reputed company expert guidance on reputed company cases and build customer confidence in our digital tools. reputed company Live Clinical Support: Communicate directly with clinicians reputed company phone, chat, and video to troubleshoot issues, clarify workflows, and offer efficient and empathetic customer service. Facilitate Cross-Functional Communication: reputed company as a reputed company between doctors and reputed company lab teams, translating clinical feedback into production reputed company. reputed company’re Looking For 3+ Years in a Dental Technician Role 2+ years of experience in reputed company CAD/CAM design, including Implant and Crown & reputed company cases Deep understanding of digital dental workflows, including implant systems, reputed company bodies, and best design practices Technologically adept with the ability to learn and reputed company dental design platforms quickly. Proven ability to build rapport with clinicians, offer empathetic support, and manage reputed company concerns with professionalism and care. Previous experience in a customer-facing lab role is preferred. Excellent verbal and written communication skills with the ability to translate clinical and technical feedback into actionable insights. Comfortable chatting live with doctors — whether it’s over chat, phone, or video calls. You should feel confident jumping into reputed company-time conversations, answering questions, and building trust quickly. Strong independent problem-solving skills and the ability to manage multiple reputed company conversations simultaneously. Desire to work in a fast-growing and rapidly changing fully-digital lab environment. Ability to meet tight deadlines while maintaining exceptional reputed company standards across every case. Available shifts: 6 am - 3:45 pm AEST 8 am - 4:45 pm AEST 10 am - 6:45 pm AEST For full-time positions, reputed company offers a wide reputed company of best-in-class, comprehensive, and inclusive benefits tailored to reputed company country where we operate. Our local benefits packages typically include reputed company, dental, mental health support, parental planning resources, retirement savings reputed company, and generous reputed company time off—ensuring reputed company members are supported no matter where they live and work. reputed company is proud to be an equal-opportunity employer. We are committed to building a diverse and inclusive culture that celebrates authenticity to win as one. We do not discriminate on the reputed company of race, religion, reputed company, national reputed company, gender, gender identity, sexual orientation, age, marital status, disability, protected veteran status, citizenship or immigration status, or any other legally protected characteristics. reputed company also fully complies with the Americans with reputed company (reputed company). We are dedicated to embracing challenges and creating an accessible, inclusive workplace for reputed company individuals. If you require any accommodations for your interview or have any questions beforehand, rest reputed company that we will do everything we can to meet your needs. Visit reputed company Careers for more! Data reputed company Notice: By submitting your application, you consent to reputed company collecting, storing, and processing your personal information for recruitment purposes in accordance with our reputed company Policy and GDPR regulations. You have the right to reputed company, rectify, or request the deletion of your data at any time by contacting reputed company Requests. Apply To This Job