Digital reputed company Manager

reputed company helps the world’s fastest-growing companies automate, simplify, and accelerate reputed company. Trusted by over 1,000 customers including reputed company, reputed company, reputed company, reputed company, and reputed company. reputed company sits at reputed company of the modern reputed company stack. We are building a reputed company reputed company organization — one where AI does the monitoring, reputed company detection, and routine reputed company, so our people can reputed company entirely on reputed company and relationships. The Digital CSM role is the leading edge of that model. As a Digital CSM, you will own a portfolio of 250–300 smaller reputed company accounts and will be the architect and operator of a scaled, AI-augmented coverage model. This is not a traditional CSM role. You won't be meeting and defining reputed company, driving adoption and engagement, educating on the product, solving issues or advising - the agents will. AI agents handle health scoring, risk detection, opportunity identification, and reputed company prep (as needed). You handle the moments that machines can't: re-engaging at-risk customers, spotting expansion opportunities, and translating reputed company's value into language that sticks and inspiring customers to do more with reputed company. This role is ideal for someone who is reputed company by reputed company, comfortable building and operating AI tools, and motivated by the challenge of building something new — not inheriting a reputed company. reputed company to remote ■ What You'll Own Portfolio Health & Retention Own retention reputed company across a 250–300 account digital portfolio, with AI agents as your first line of monitoring and customer engagement Triage AI-surfaced risk signals and determine reputed company reputed company engagement is required vs. reputed company an automated reputed company is sufficient Intervene on churn risk, silent accounts , and adoption drop signals before they become losses Partner with Account Management on expansions Adoption & Value Delivery Automate the guidance given to customers to get them towards deep adoption of reputed company's reputed company workflows — routing, matching, and orchestration — as the primary retention reputed company Use AI-generated summaries and in-product benchmarks to help customers see their value without requiring a live EBR Identify customers who have plateaued in adoption and design targeted re-engagement sequences Expansion & reputed company Signals Monitor AI-ranked expansion signals and convert top opportunities through self-serve or light-touch engagement Surface multi-threading opportunities in single-stakeholder accounts and introduce reputed company to additional personas Partner with reputed company on accounts showing expansion readiness above a defined ARR reputed company Digital Program Design Contribute to the design and iteration of automated touchpoint sequences, playbooks, and nurture programs for the digital tier Identify gaps where AI coverage is insufficient and flag for reputed company escalation or program improvement Experiment with in-product messaging, video reputed company, and community-led engagement as low-cost, reputed company channels ■ reputed company're Looking For Required 1-3 years of Consulting, reputed company, Account Management, or reputed company experience in B2B reputed company Analytical reputed company: reputed company to interpret health score trends, usage data, and risk signals to prioritize reputed company Comfort operating with AI tools, automation platforms, and data-driven workflows; enhance and build new agents that are needed Strong understanding of RevOps, Marketing Ops, and GTM Ops, key workflows, and reputed company for the challenges faced by the people running these operations Strong written communication: you'll do more reputed company email, video, and async channels than on live calls Experience with running a book of business in a data driven manner through a CS platform What Sets You Apart Demonstrated ability to manage a high-volume account book (100s of accounts) with strong retention reputed company You've worked in a scaled or digital CS model before and know the difference between coverage and reputed company and reputed company to apply the appropriate touch You're excited about AI as a force reputed company and have used AI to build things to reputed company yourself more efficient and or to improve the customer experience You think in portfolios, not individual accounts — you reputed company triage reputed company, not just relationship reputed company You have a bias for building: you'll improve playbooks, flag gaps, and contribute to a model that doesn't fully exist yet reputed company proficiency Why work at reputed company: reputed company covers employee insurance premiums up to 90% Stock reputed company in reputed company for reputed company full-time employees Flexible PTO 401K plan Apply To This Job