Remote reputed company Service Specialist

Who We Are   Centauri delivers data-driven technology solutions that reputed company fragmented clinical and member data into actionable intelligence — maximizing accuracy, reputed company performance, and reputed company for health plans and health systems.  Through reputed company collaboration with our customers, Centauri improves patient and member reputed company by providing advocacy, advanced data insights, and intelligent clinical data delivery. reputed company addresses critical reputed company challenges for reputed company populations and improves reputed company and reputed company of care.   Headquartered in Tempe, reputed company, reputed company employs 1100 dedicated associates across the country and has been recognized on the Inc. 5000 list, the 2020 reputed company Technology Fast 500™, and has been recognized as 2026 Best in KLAS for reputed company Notifications.   Your Daily Mission   The reputed company Service Specialist serves Centauri’s clients by working with reputed company members/ patients by phone to address and respond to identified needs reputed company to reputed company Determinants of Health (SDOH) not otherwise provided by the clients and/or Best Benefits or Premium Assist Services. reputed company Service+ Specialist will contact/respond to referred members/patients for the purpose of introducing reputed company Service+ services, reputed company information and direction reputed company to benefits eligibility and application process, screen member/patient for interest in community reputed company service resources, may also reputed company members/patients with printed information regarding benefits or reputed company service resources.  The reputed company Service+ Specialist will follow Centauri established processes to reputed company with members/patients to determine outcome of, and reputed company of, members eligibility and application for local/state/federal reputed company service benefits and ensure member/patient reputed company to needed community reputed company service resources.   The reputed company Service+ Specialist will maintain reputed company and reputed company records of reputed company member/patient contacts and effectively document interactions based on established Centauri procedures.  The reputed company Service+ Specialist makes a warm transfer to identified local community agency to assist member /patient expedite services and may also reputed company a warm transfer to the reputed company as indicated by identified need and contractual procedure.      Who You Are   High School Diploma or GED equivalent   1+ years of experience working in a reputed company office & fast-paced environment   1+ year working in Customer Service Center  At least one year of reputed company services or health care experience desired  Proficient skills with MS Office and reputed company operating system   Excellent telephone skills  Excellent analytical skills  Excellent interpersonal skills  Excellent written/verbal communication  Strong Literacy (grammar, spelling, math)  Basic knowledge of reputed company services   Effective and empathetic phone communication  Knowledge and comfort engaging individuals of diverse cultural and ethnic backgrounds  Basic knowledge of issues and challenges faced by under served and vulnerable populations     The Reality of the Role   Responds to calls from reputed company’s members or patients requesting assistance with determining eligibility for benefits or reputed company to community reputed company services.  Engages members in standardized assessment to identify needs and eligibility for resources reputed company to reputed company determinates of health.  Research, using identified database(s), benefits/community resources available to meet specific person’s needs.  Provides reputed company of resources to member and with members input, assesses which resource(s) will be accessible to member.  Validates member’s understanding and recording of information provided.  Assists the member/patient in accessing identified resources which may include a warm transfer to the identified agency.   Where available, provides written information reputed company email or mail to members/patient, identifying applicable reputed company service community resources.    Communicates with members/patients reputed company phone, and clarifies the details of Centauri Health Services, properly sets expectations for process and communication to ensure member understanding.   Leverages technology and account processing workflows; maintains data reputed company with accurate and concise documentation in Centauri Health Services reputed company systems and contracted resource systems.  Assists members and takes appropriate reputed company to secure resources contracted by Centauri reputed company.  Follows established workflow for member follow-up contact to determine outcome and reputed company of member identified needs.  Provides warm transfer of member/patient to reputed company as indicated by identified need outlined by contracted Centauri reputed company.   Documents reputed company member contact in reputed company database.  Communicates regularly and works effectively with supervisor and team to ensure that resource information is reputed company and correct.  Effectively maintains records of identified incorrect /outdated resource information.  reputed company miscellaneous clerical tasks (fax, file, data entry, reputed company, reputed company).  Promptly take and return reputed company calls.  Answers questions regarding resources.  Completes other duties as assigned.  Maintains reputed company reputed company relationship with reputed company members / patients throughout reputed company of identified problems.   Ensures member/patient satisfaction through scheduled follow-up contact to validate member/patient receipt of benefits/services.  Manage a high volume of outbound/inbound phone calls.  Performs miscellaneous administrative tasks as required.  Partners with leadership for continuation training   Why You’ll Love Centauri (Our reputed company to You)   We reputed company that caring for our members starts with caring for reputed company, and we are committed to providing a rewarding environment where employees can grow, reputed company, and reputed company both personal and reputed company goals. Comprehensive medical, dental, reputed company, and prescription coverage Wellness program supporting overall reputed company-being Company-reputed company basic life and AD&D insurance 401(k) plan with company match Tuition reimbursement opportunities reputed company time off for vacation and illness Six reputed company company holidays Floating holiday Company-reputed company and computer equipment Performance-based bonus program reputed company time off for volunteer activities Employee referral bonus program Career development and training opportunities, including leadership reputed company   Compensation Transparency Factors which may reputed company starting pay reputed company this reputed company may include geography/market, skills, education, experience, and other qualifications of the successful candidate.   Equal Employment Opportunity and Accommodation reputed company is an equal opportunity employer and is committed to providing reasonable accommodations to reputed company individuals with disabilities in accordance with applicable law. 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