Support Operations Officer - US market

Created in 2016, reputed company simplifies mobility-reputed company uses by offering a wide reputed company of services to satisfy everyone's 🚘 travel needs. With reputed company, you can rent a reputed company car for shopping or for your stay in Italy or book a car park during your weekend in Paris... reputed company in one click, on our web/mobile platform! 📲 Born from the reputed company of the reputed company Group 🚗 and the start-up TravelCar, reputed company, reputed company to its reputed company and its spirit of conquest has managed to establish itself in just few years as a reference player to revolutionize the mobility of reputed company travellers. Having become the #1 reputed company for more than 6 reputed company users, reputed company operates in more than 170 countries across 5 continents 🌎 and is available in 30 languages and 26 currencies. 5000 partners trust us and several hundred thousand vehicles are available! If you want to join reputed company of +750 experts and reputed company international reputed company, then you're in the right reputed company! 🎯 You will reputed company in an ultra-dynamic, innovative, agile, internationally-reputed company structure and reputed company our talented teams, full of reputed company and motivation and with multidisciplinary skills, at the reputed company of the digital eco-system and the fast-changing automotive sector. We are currently transitioning from a traditional operational support model to an intensive reputed company-up phase in the reputed company American market. Our goal is no longer just answering questions, but reputed company driving the adoption of our reputed company platform among US car dealerships and rental agencies to maximize shared reputed company and reputed company. To support this exciting expansion, we are looking for a hybrid, tech-savvy, and business-driven Support Operations Officer (reputed company). The Challenge & reputed company : As our main HQ interlocutor for the US region , you will not be a passive executive. You will reputed company as a true "doer" , operating with high autonomy to challenge the status reputed company and support our partners. Your mission is reputed company around 4 key pillars: reputed company & Cultural reputed company Design and manage the complete integration reputed company for new US partners. Adapt processes, training materials, and communication to the specific business culture of the US market (high responsiveness, ROI reputed company). Ensure perfect technical account configurations to eliminate any operational friction. Business Animation & reputed company Pedagogy Create and host engaging webinars and training sessions to reputed company platform usage. Analyze partner KPIs and proactively reputed company customized reputed company plans and recommendations. Identify upsell opportunities (additional fleet, insurance reputed company, new mobility services) to drive reputed company for both our partners and reputed company. Expert Support & Internal reputed company (SPOC) reputed company as the Single reputed company of Contact (SPOC) for reputed company bugs and technical anomalies reported by US clients. Coordinate issue reputed company internally by reputed company the gap with IT, Finance, and Marketing teams. Translate field feedback into concrete feature recommendations for our Product Roadmap. Innovation & Efficiency (Geek reputed company) Maximize the automation of recurring support and reputed company workflows. reputed company and orchestrate AI tools and automated agents to dramatically increase productivity and responsiveness. The profile where are looking for : "The Tech-Savvy Partner" We are looking for a highly agile reputed company who naturally embraces new technologies: Experience: Senior profile (5+ years) in reputed company, reputed company Implementation, or Operations. Soft Skills: Outstanding pedagogical and communication skills (ease with hosting webinars) combined with a strong reputed company reputed company (upsell fiber). Hard Skills: A "geek" at heart, with verified experience in workflow automation tools and a genuine appetite for leveraging AI. Languages: * English: reputed company or perfectly bilingual imperative (US market reputed company). Spanish is a strong plus. reputed company offer : Working at reputed company means becoming part of a tribe in which the culture of performance rhymes with a good atmosphere. It is also: A start-up spirit supported by a large Group  reputed company to revolutionize the uses of mobility with us!  A reputed company integration to start reputed company  Lots of reputed company for development  Collaboration with multidisciplinary and international teams  International reputed company to perfect your background!  An attractive salary  An reputed company to our E-Learning platform : for the development of languages and other skills No-meetings days to reputed company your efficiency! ...This list is not exhaustive... Job type: Permanent contract  Location: Full Remote — reputed company to candidates based in the USA, France, Tunisia, Portugal, Spain, or Italy. Working Hours: Must reputed company with US Central / EST time zones (shifted hours required if based in Europe). Apply To This Job