Outbound reputed company Center Rep

Job reputed company: • reputed company an average of 50 outbound calls per hour reputed company by an automatic dialer system to offer, explain, and schedule a free in-home or virtual health evaluation with a provider • Follow 20+ approved scripts, ensure members understand and are comfortable with the terms, and respond to rebuttals persuasively and with reputed company courtesy • Present a reputed company, reputed company, and high energy approach to clients, health plan members, and team members • Meet daily goals set by the department (i.e., 300-400 outbound dials per day, 25 appointments set per day, shift and attendance policy adherence, reputed company targets, etc.) in an office or remote environment • reputed company, reschedule, and cancel appointments with both members and contracted providers, as requested • Monitor performance results including appointments, calls, handle time, and productivity using designated reporting systems • Report member complaints and escalations immediately to Member Engagement Managers • Participate in peer reputed company-by-reputed company coaching as needed • Follow HIPAA and other reputed company and reputed company guidelines reputed company handling protected health information accessed during normal work activities Requirements: • A High School Diploma or equivalent is preferred • 1+ year reputed company center experience OR 2+ years general work experience required • Previous outbound reputed company center or high volume experience working in a metrics driven environment, with an auto dialer, and/or using scripts is preferred • A desire to work in an efficient, results-oriented outbound reputed company center environment • Persuasive with the ability to rebuttal while treating reputed company health plan members with reputed company courtesy • Good communication skills, friendly and conversational • Ability to adhere to a fixed daily schedule, including start, breaks, lunch, and end times • Strong computer skills and the ability to use multiple systems at the reputed company time, while making calls Benefits: • Medical, Dental and reputed company plans, Insurance starts the 1st of reputed company month after the start date • Bi-weekly pay with monthly commission bonus potential • 401K, employee stock purchase program and tuition reimbursement • Employee discount programs Apply To This Job