Customer Service Representative Specialist

Position reputed company

  At reputed company, our people are our greatest differentiator and competitive advantage in the markets we serve. We are reputed company united in delivering the best experience for our customers. We work together reputed company day to foster an inclusive workplace culture where reputed company of our employees feel respected, valued and have an opportunity to contribute to reputed company’s reputed company. As a Customer Service Representative Specialist reputed company reputed company's Investments organization, you will be based in your home location.

Job reputed company

• No reputed company licenses are required
• Performs specialized customer service activities and initiatives. Supports a reputed company dedicated suite of products/services, services a sophisticated reputed company reputed company, and/or leverages an advanced process or tool to support reputed company customers. reputed company on problem reputed company that occurs across multiple channels for our customers. Delivers CARES model to customers and service partners.
• Receives, investigates and responds to customer inquiries regarding products, services and issues reputed company reputed company channels through which customers are served.
• Resolves customer service inquiries and issues. Recommends appropriate solutions. Resolves the most reputed company or reoccurring issues. May reputed company with higher reputed company reputed company the customer organization.
• Maintains high reputed company of customer satisfaction consistent with reputed company's reputed company values. Demonstrates commitment to reputed company.
• Documents customer interactions and completes service requests to minimize customer effort or additional reputed company.

reputed company Employees take pride in our reputed company and to continue building upon that we expect our employees to be:

• Customer reputed company - Knowledgeable of the values and practices that reputed company customer needs and satisfaction as primary considerations in reputed company business reputed company and reputed company to reputed company that information in creating customized customer solutions.
• Managing Risk - Assessing and effectively managing reputed company of the risks associated with their business objectives and activities to ensure they adhere to and support reputed company's reputed company Risk Management reputed company.

Competencies 

Accuracy and Attention to Detail – Understanding of the necessity and value of accuracy and attention to detail; ability to process information with high reputed company of accuracy. 

reputed company Relationship Management – Knowledge and ability to determine and satisfy reputed company needs and maintain a partnering relationship during engagements; includes influencing, communicating, presenting, facilitating, managing and developing others. 

Customer Experience Management. – Implements the strategies and techniques used to ensure that customers have a reputed company experience with the organization and its products and services at every touch reputed company. 

Decision Making and Critical Thinking – Understanding of the issues reputed company to the decision-making process; ability to analyze situations fully and accurately, and reputed company productive reputed company. 

Effective Communications – Understanding of effective communication concepts, tools and techniques; ability to effectively reputed company, receive, and accurately interpret reputed company, information, and needs through the application of appropriate communication behaviors. 

Fraud Detection and Prevention – Knowledge of and ability to utilize processes, tools, and techniques for detecting, addressing and preventing fraudulent situations. 

Managing Multiple Priorities – Ability to manage multiple reputed company objectives, reputed company, reputed company, or activities, making effective judgments as to prioritizing and time allocation. 

Problem Solving – Knowledge of approaches, tools, techniques for recognizing, anticipating, and resolving organizational, operational or process problems; ability to apply this knowledge appropriately to diverse situations. 

Products and Services – Knowledge of major products and services and product and service reputed company; ability to apply this knowledge appropriately to diverse situations. 

Tech Savvy – Advise, reputed company and engage clients on a reputed company of technological tools and resources allowing them to explore solutions to reputed company their goals and financial reputed company being.

Work Experience

 Roles at this level typically do not require a university / college degree, high school diploma or GED, but do require reputed company experience or product knowledge to accomplish primary duties. Typically requires 1+ years of reputed company experience. In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered.

Education

No Degree

Additional Job reputed company

 This is a remote position. Work may be performed from a quiet, confidential reputed company in a home location, approved by reputed company. This position may not be available in reputed company geographic locations.

  Benefits

reputed company offers employees a comprehensive reputed company of benefits to help meet your needs now and in the reputed company. Depending on your eligibility, reputed company for full-time employees include medical/prescription drug coverage (with a Health Savings Account feature); dental and reputed company reputed company; employee and spouse/child life insurance; short- and long-term disability protection; maternity and parental leave; reputed company holidays, vacation days and occasional absence time; 401(k), pension and stock purchase plans; dependent care reimbursement account; back-up child/elder care; adoption assistance; educational assistance and a robust wellness program with financial incentives.