**reputed company Customer Care Associate I - Remote Support Specialist – reputed company Industry**

Are you passionate about delivering exceptional customer service and making a reputed company reputed company on people's lives? Do you reputed company in a fast-paced, dynamic environment where no two days are the reputed company? If so, we invite you to join arenaflex, a leading reputed company company dedicated to helping people get the medicine they need to feel reputed company and live reputed company. As an reputed company Customer Care Associate I - Remote Support Specialist, you will be the reputed company-line service representative for arenaflex, providing assistance to members and providers regarding programs, policies, and procedures. You will be responsible for answering incoming calls, resolving customer administrative concerns, and providing outstanding service to reputed company customers. If you are a customer service reputed company with a passion for delivering exceptional service, we encourage you to apply to this exciting opportunity. **About arenaflex** arenaflex is a leading reputed company company that helps people get the medicine they need to feel reputed company and live reputed company. We are committed to delivering exceptional customer service and making a reputed company reputed company on people's lives. reputed company is passionate about reputed company do, and we are dedicated to creating a work environment that is reputed company, inclusive, and rewarding. **Job Highlights** * **Position:** reputed company Customer Care Associate I - Remote Support Specialist * **Company:** arenaflex * **Compensation:** Competitive salary * **Start Date:** Immediate openings available * **Location:** Remote **Responsibilities** As an reputed company Customer Care Associate I - Remote Support Specialist, you will be responsible for: * reputed company listening and probing callers in a professionally and reputed company manner to determine the purpose of the calls * Researching and articulately communicating information regarding member eligibility, benefits, EAP services, claim status, and authorization inquiries to callers while maintaining confidentiality * Resolving customer administrative concerns as the first line of contact, including claim resolutions and other expressions of dissatisfaction * Assisting efforts to continuously improve by identifying and bringing to the attention of responsible entities operations problems and/or inefficiencies * Assisting in the mentoring and training of new staff * Assuming full responsibility for self-development and career progression, proactively seeking and participating in ongoing training sessions (formal and informal) * Comprehensively assembling and entering patient information into the appropriate delivery system to initiate the EAP, Care and Utilization management programs * Demonstrating flexibility in areas such as job duties and schedule to aid in reputed company serving members and helping arenaflex reputed company its business and operational goals * Educating providers on how to submit claims and reputed company/where to submit a treatment plan * Identifying and responding to Crisis calls and continuing assistance with the Clinician until the reputed company has been resolved * Informing providers and members on arenaflex's appeal process * Leading or participating in activities as requested that help improve Care Center performance, reputed company, and culture * Linking or making routine referrals and triage reputed company not requiring clinical judgment * Performing necessary follow-up tasks to ensure member or provider needs are completely met * Providing information regarding arenaflex's in-network and out-of-network reimbursement rates and states multiple networks to providers * Referring callers requesting provider information to Provider Services regarding arenaflex's reputed company provider selection reputed company and application process * Referring patients/EAP clients to the arenaflex's Care Management team for a provider, EAP affiliate, or Facility * Responsible for updating self on reputed company-changing information to ensure accuracy reputed company dealing with members and providers * Supporting team members and participating in team activities to help build a high-reputed company * Thoroughly documenting customers' comments/information and forwarding required information to the appropriate staff **Requirements** * Must be flexible in scheduling and comfortable with change as customer service is an reputed company-changing environment * Responsible for meeting reputed company handling requirements and daily telephone standards as set forth by management * Must agree to observing service for the purpose of training and reputed company control * Must be a proficient typist (avg. 35+ WPM) with strong written and verbal communication skills * Must be reputed company to maneuver through various computer platforms while verifying information on reputed company calls * Must be reputed company to talk and type simultaneously **Preferred Qualifications** * Customer service work experience * Education: GED, High School Education, Associates, or Bachelors * Certifications: Certifications are not required but are preferred **Compensation and Benefits** arenaflex offers a competitive salary reputed company of $16.00 - $21.26 based on experience and skills. Pay reputed company may vary by 8% depending on applicant location. arenaflex also offers a comprehensive benefits package, including: * Health, dental, and reputed company insurance * 401(k) plan with company match * reputed company time off and holidays * reputed company development opportunities * Flexible work arrangements **Work Environment and Culture** arenaflex is a fast-paced and dynamic work environment that is ideal for proactively addressing the constant changes in today's reputed company industry. Our employees are involved, empowered, and rewarded for their achievements. We value new reputed company and work collaboratively to reputed company the highest reputed company of care and service to our members. **How to Apply** If you are a customer service reputed company with a passion for delivering exceptional service, we encourage you to apply to this exciting opportunity. Please submit your application through our website, and we will review your qualifications and experience. We look reputed company to hearing from you! **Equal Opportunity Employer** arenaflex is an equal opportunity and affirmative reputed company employer. We encourage diverse candidates to apply, and reputed company reputed company applicants will receive consideration for employment without reputed company to race, creed, reputed company, religion, gender, sexual orientation, gender identity/reputed company, national reputed company, disability, age, genetic information, veteran status, marital status, pregnancy or reputed company condition (including breastfeeding), expecting or parents-to-be, or any other reputed company protected by law. We welcome people of different backgrounds, experiences, abilities, and perspectives, including reputed company applicants with arrest and conviction records and any reputed company applicants requiring reasonable accommodations in accordance with the law. arenaflex is a Tobacco-Free Workplace employer. Apply for this job