**Immediate Hiring: Remote Customer Service Account Representative at arenaflex**

Are you a customer service professional with a passion for delivering exceptional experiences? Do you thrive in a fast-paced, dynamic environment where no two days are the same? Look no further! arenaflex is seeking a highly skilled and motivated Remote Customer Service Account Representative to join our team. As a key member of our customer service team, you will play a vital role in providing support to clients throughout the occupational medicine management process. **About arenaflex** arenaflex is a leading provider of integrated occupational medicine services, dedicated to delivering innovative solutions that meet the unique needs of our clients. Our team of experts is committed to excellence, and we're constantly pushing the boundaries of what's possible in the industry. As a Remote Customer Service Account Representative, you'll be part of a dynamic team that's passionate about making a difference in the lives of our clients and their employees. **Job Summary** We're seeking a highly skilled and motivated Remote Customer Service Account Representative to join our team. As a key member of our customer service team, you will be responsible for providing support to clients throughout the occupational medicine management process. This is a fantastic opportunity to grow your career and work with a leading provider of integrated occupational medicine services. **Key Responsibilities** As a Remote Customer Service Account Representative, you will be responsible for: * Acting as the primary liaison for clients and clinics to successfully obtain medical surveillance records * Providing effective ongoing communication and high-quality customer service to all client and clinic contacts * Coordinating and communicating all medical and substance abuse testing record submissions for both inbound and outbound records * Monitoring laboratory results and collaborating with the vendor to resolve errors on a timely basis * Tracking and submitting x-rays and collaborating with the vendor to resolve errors on a timely basis * Issuing employee letters per client protocols, with special attention to dates of services and logging protocols * Monitoring employee DOT documents and cards, with special attention to expiration dates * Scheduling employee physicals, as needed * Assisting in training new clients in the process of scheduling occupational medicine and substance abuse testing services * Coordinating onsite medical surveillance services when needed * Facilitating invoice review and verification * Promoting and maintaining positive relations with clinics and other vendors, ordering supplies for clinics when needed **Requirements** To be successful in this role, you will need: * A High School Diploma or GED * One to three years of associated work experience in customer service or patient care setting, managing patients, health information, and administration * Proficiency in English and MS Office; intermediate to advanced Excel skills are a plus * Customer service orientation * A high degree of accuracy and attention to detail **Schedule** As a Remote Customer Service Account Representative, you will work a Monday to Friday schedule, with weekly shift rotations of 7am to 3:30pm, CST and 8:30am to 5pm, CST. **Benefits** arenaflex offers a highly competitive total compensation package, including: * Health, Dental, Vision, Life, 401(k), Six Paid Holidays, Vacation and Sick Leave, Long-term disability and short-term disability benefits, and much more **Why Join arenaflex?** At arenaflex, we're passionate about delivering exceptional customer experiences and making a difference in the lives of our clients and their employees. As a Remote Customer Service Account Representative, you'll have the opportunity to: * Work with a leading provider of integrated occupational medicine services * Develop your skills and expertise in a dynamic and fast-paced environment * Collaborate with a talented team of professionals who are passionate about making a difference * Enjoy a highly competitive total compensation package * Grow your career in a supportive and inclusive work environment **How to Apply** If you're a motivated and customer-focused individual with a passion for delivering exceptional experiences, we encourage you to apply for this exciting opportunity. Please submit your application today and join our team of talented professionals at arenaflex. Apply To This Job **Equal Opportunity Employer** arenaflex is an Equal Opportunity Employer and welcomes applications from diverse candidates. We are committed to creating an inclusive work environment that values diversity, equity, and inclusion. Apply for this job