**Experienced Full Stack Support Technician – Customer Service and Technical Assistance**

Are you passionate about delivering exceptional customer experiences and troubleshooting technical issues? Do you thrive in a fast-paced, dynamic environment where no two days are the same? If so, we invite you to join arenaflex as an Experienced Full Stack Support Technician, where you'll play a vital role in providing top-notch support to our customers. **About arenaflex** arenaflex is a leading global provider of innovative solutions that empower the insurance industry to safeguard and protect what matters most. With a rich history of innovation and a commitment to excellence, we've established ourselves as a trusted partner in the industry. Our mission is to continuously improve the business of insurance, and we're looking for talented individuals like you to join our team. **The Role** As an Experienced Full Stack Support Technician, you'll be the first point of contact for our customers, providing friendly, informed, and efficient support via phone, email, and chat. You'll troubleshoot technical issues, resolve customer complaints, and escalate complex problems to the right teams. Your expertise will help us maintain our position as a leader in the insurance technology industry. **Key Responsibilities** * Answer real-time customer phone, email, or chat inquiries related to questions or problems customers are encountering with our software applications * Triage and troubleshoot problems with customers to understand and document the nature of such problems * Focus on problem resolution while providing effective, proficient customer service in a professional and courteous manner * Communicate and escalate issues you are unable to resolve to the proper level/area of customer support when necessary **What You'll Need to Succeed** * 1 year of customer service experience * Accurate typed, written, and verbal communication skills; including strong telephone skills * Ability to prioritize customer needs based on provided criteria * Able to multitask and organize your workload to successfully complete your workday * Experience working with personal computers, technology, and Microsoft applications * High school diploma or equivalent (Associate's or Bachelor's degree preferred) * We proudly support and encourage people with military experience, as well as military spouses, to apply **Preferred Qualifications** * Understanding of web applications using supported browsers; e.g. Chrome, Firefox * Experience in a real-time, customer support center, preferably supporting business-to-business services or technology of some kind * A passion for problem-solving and providing a high level of customer care * Confidence interacting and learning about various technology applications, software, network infrastructure * Experience with hardware and operating system(s) knowledge/exposure via work or educational pursuits * Experience with case management systems such as Salesforce, Freshdesk, Talkdesk, Jira, etc. * Ability to plan and organize technical projects; experience with deadlines for project completion * An understanding of personal and/or commercial lines insurance, insurance terminology, or insurance customer service experience **What You'll Gain** * Benefits from Day One: + Health insurance plans, dental, and vision + Wellness incentives + 401(k) and/or RRSP retirement savings plans with employer match * Work-Life Balance: + Competitive paid vacation time and a free day for your birthday + Personal/sick time + Paid holidays + Flex Time + Paid parental leave (U.S. candidates) + Volunteer time off * Empowering Career Growth and Success: + We invest in talent, care about our people, and are empowered by the results of our work + We grow our teams from within and give our employees opportunities to advance **What We Value** * We strive for excellence at every turn to be the best at what we do * We invest in talent, care about our people, and are empowered by the results of our work * We fulfill the promise of insurance – safeguarding and protecting what matters most in people's lives * And there is no more important job than that **Our Culture** * We're a team of innovators, thinkers, and doers who are passionate about making a difference in the insurance industry * We're committed to diversity, equity, and inclusion, and we strive to create a workplace where everyone feels valued and empowered * We believe in work-life balance and offer flexible work arrangements to support our employees' needs * We're a company that values continuous learning and growth, and we offer opportunities for professional development and advancement **How to Apply** If you're a motivated and customer-focused individual who is passionate about delivering exceptional support, we encourage you to apply for this exciting opportunity. Even if you feel you're not a perfect match, we'd still love to hear from you. We're looking for great people to join our friendly team. Apply To This Job Apply for this job