**Experienced Customer Care Representative – Call Center – Remote Opportunity**

**Join the arenaflex Team and Make a Difference in the Lives of Our Customers** Are you passionate about delivering exceptional customer experiences and making a positive impact on people's lives? Do you thrive in a fast-paced, dynamic environment where no two days are the same? If so, we want to hear from you! arenaflex is seeking an experienced Customer Care Representative to join our team in a remote setting. As a Customer Care Representative, you will be the first point of contact for our customers, providing top-notch support and ensuring that every interaction is a positive one. **About arenaflex** arenaflex is a leading company in the cannabis industry, dedicated to pioneering well-being and improving the quality of life for humanity through the benefits of cannabinoids. With a strong commitment to innovation, science, and technology, we strive to build a leading, global well-being company through the best talent, our values, trusted and recognized brands, and a relentless focus on execution and continuous improvement. **Our Culture** At arenaflex, we believe in inclusiveness and celebrating each person's individuality. We provide equal employment opportunities (EEO) and welcome applicants from diverse backgrounds. Our team is passionate about making a difference, and we're looking for like-minded individuals to join us on this journey. **Key Responsibilities** As a Customer Care Representative, you will be responsible for: * Responding to and resolving customer questions, requests, and complaints via phone, email, and chat * Serving as a patient and company advocate, educator, and ensuring patients are serviced promptly with empathy * Demonstrating good judgment regarding the escalation of issues, which are beyond the scope and control of this position in a timely manner * Maintaining knowledge of all applicable state and local laws, as well as documentation processes in accordance with the State * Maintaining an understanding of our cannabis-based therapeutics and services provided by the Company * Educating patients on the processes of registration, renewals, lost registration documents, etc. * Recording specific requests, preferences, and notes concerning patient registration status using appropriate software * Maintaining awareness of patient input and suggesting changes to improve service or product * Maintaining patient database through entering new patients, adding, or removing membership, updating changes in information, scheduling appointments, and updating patient registration status * Maintaining caregiver paperwork in accordance with the State, maintaining tracking in system, and communicating changes to physicians **Experience and Skills You'll Bring** * Age 21 or over * High School Diploma or equivalent * Valid Government-Issued Photo ID * Customer-focused orientation and a true desire to make every customer happy * 1+ year Retail/Customer Service experience * Proficient in Microsoft programs, Word, Excel, Outlook * Ability to work quickly, prioritize tasks, and stay calm under pressure * Comply with arenaflex's current policies and procedures and applicable state and local laws **Preferred Qualifications** * Prior dispensary experience or cannabis knowledge * Kustomer & Amazon Web Services application knowledge * 1+ year working in a remote phone center/call center customer care setting/inbound calls **What You'll Get** * Employee discount * Consistent, reliable benefits; Full medical/vision/dental, 401k with possibility of a company match, access to company-sponsored well-being programs * Balance and flexibility; paid time off, paid parental leave, flexible work arrangements * Tuition Reimbursement Programs * Pet Insurance * Chance to make a difference; Employee Relief Fund, community volunteerism through our arenaflex Cares program **Our Vision, Mission, and Values** Our Vision – why we exist – is to pioneer well-being and improve the quality of life for humanity through the benefits of cannabinoids. Our Mission – how we will do this – is to build a leading, global well-being company through the best talent, our values, trusted and recognized brands, science and technology-based innovation, and a relentless focus on execution and continuous improvement. Our Values – Integrity | Collaboration | Alignment | Intentionality | Accountability | Agility **Why Join arenaflex?** * Be part of a dynamic and growing company in the cannabis industry * Work in a remote setting with flexibility to work from home or a physical location/partner pick-up location * Collaborate with a talented team of professionals who share your passion for making a difference * Enjoy a comprehensive benefits package and opportunities for career growth and development * Make a positive impact on people's lives through exceptional customer service **How to Apply** If you're passionate about delivering exceptional customer experiences and making a difference in the lives of our customers, we want to hear from you! 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