**Experienced Pharmacy Technician – Clinical Customer Care (Remote) Role at arenaflex**

At arenaflex, we're dedicated to revolutionizing the way people live, work, and thrive. As a leader in the industry, we're committed to delivering exceptional customer experiences and innovative solutions that make a real difference in people's lives. We're now seeking an experienced and highly skilled Pharmacy Technician to join our Clinical Customer Care team in a remote setting. If you're passionate about delivering top-notch customer service, have a strong background in pharmacy operations, and are eager to take on new challenges, we'd love to hear from you! **About arenaflex** arenaflex is a forward-thinking organization that's passionate about empowering people to take control of their health and wellness. Our team is comprised of dedicated professionals who share a common goal: to provide exceptional customer experiences and deliver innovative solutions that make a real difference in people's lives. As a remote employee, you'll be part of a dynamic and collaborative team that's committed to excellence, innovation, and customer satisfaction. **Key Responsibilities** As a Pharmacy Technician on our Clinical Customer Care team, you'll play a vital role in empowering our customers to take their medications correctly and achieve better overall wellness. Your key responsibilities will include: * Answering incoming telephone calls from Customer Care associates on a daily basis and maintaining metrics as assigned * Making outbound calls for a variety of purposes, including situations deemed urgent by the clinical pharmacist team * Assisting the clinical pharmacist team with outgoing MD, pharmacy, and/or customer calls * Providing guidance and feedback to Customer Care Associates using a consultative approach to continually develop staff knowledge * Completing tickets to support the Customer Care Team and Clinical RPh team * Maintaining an advanced understanding of all arenaflex Pharmacy's policies and procedures, as well as arenaflex Pharmacy products and services * Monitoring and processing all help desk assigned tasks on a daily basis * Acting as the primary point of contact for escalated calls by Customer Care Associates, handling escalated calls and following through until resolution has been met * Managing the reporting of customer complaints and providing resolution per set SLA's, escalating as appropriate * Investigating and reporting pharmacy errors * Learning pharmacy laws and regulations nationwide * Serving as a point of contact for any system or technology/software outages and notifying all appropriate parties for resolution * Maintaining confidentiality of all customer information * Working autonomously and proactively identifying areas in need of improvement * Constant collaboration with teammates * Customer-centric and commitment to quality * Working a flexible schedule, with shifts possibly starting and ending outside of normal business hours * Performing other tasks assigned while working in a fast-paced environment **Essential Qualifications** * Active and unrestricted in-state Board of Pharmacy License (This includes Pharmacy Technician, Trainee, and Assistant Licenses) * High school or equivalent diploma **Preferred Qualifications** * National Pharmacy Technician Certification (PTCB or NHA) * Demonstrated ability to work as an effective team member * Strong organization skills and attention to detail * Experience recognizing and identifying patient medications * 6+ months of relevant experience working with computer and web-based tools * Experience working under pressure in a fast-paced work environment while consistently meeting standards for productivity and quality **Skills and Competencies** To succeed in this role, you'll need to possess a unique blend of skills and competencies, including: * Excellent communication and interpersonal skills * Strong problem-solving and analytical skills * Ability to work in a fast-paced environment with multiple priorities and deadlines * Strong attention to detail and organizational skills * Ability to maintain confidentiality and handle sensitive customer information * Strong customer service skills and a customer-centric approach * Ability to work autonomously and proactively identify areas for improvement * Strong collaboration and teamwork skills * Ability to adapt to changing priorities and circumstances **Career Growth Opportunities and Learning Benefits** At arenaflex, we're committed to helping our employees grow and develop their careers. As a Pharmacy Technician on our Clinical Customer Care team, you'll have access to a range of learning and development opportunities, including: * On-the-job training and mentorship * Regular feedback and coaching * Opportunities for career advancement and professional growth * Access to industry-leading training and development programs * A dynamic and supportive work environment that encourages collaboration and innovation **Work Environment and Company Culture** As a remote employee, you'll be part of a dynamic and collaborative team that's committed to excellence, innovation, and customer satisfaction. Our company culture is built on a foundation of: * Collaboration and teamwork * Customer-centricity and a commitment to quality * Innovation and continuous improvement * Diversity, equity, and inclusion * Employee well-being and work-life balance **Compensation, Perks, and Benefits** As a Pharmacy Technician on our Clinical Customer Care team, you'll receive a competitive salary and a range of benefits, including: * A competitive salary that reflects your skills and experience * Comprehensive health insurance and wellness programs * Retirement savings plan and other benefits * Flexible work arrangements and remote work options * Access to industry-leading training and development programs * A dynamic and supportive work environment that encourages collaboration and innovation **Conclusion** If you're a motivated and experienced Pharmacy Technician who's passionate about delivering exceptional customer service and making a real difference in people's lives, we'd love to hear from you! As a remote employee on our Clinical Customer Care team, you'll have the opportunity to work in a dynamic and collaborative environment that's committed to excellence, innovation, and customer satisfaction. Apply now to join our team and take the first step towards a rewarding and challenging career with arenaflex! Apply for this job