Help Desk Technician (Part-Time)

Overview AMERICAN SYSTEMS is an employee-owned federal government contractor supporting national priority programs through our strategic solutions in the areas of Information Technology, Test & Evaluation, Program Mission Support, Engineering & Analysis, and Training. The shift for this position is Monday, Tuesday, Thursday from 8:00 PM – 11:00 PM EST and Saturday - Sunday from 12:00 PM - 3:00 PM EST with a total of 15 hours per week. Responsibilities • Answer incoming calls/emails from customers to provide basic help desk support and troubleshoot user problems. • Provide professional customer service and timely resolution or escalation of issues. • Perform user data corrections and respond to questions. • Assist users with moving their accounts between locations, updating contact information and setting up alerts on multiple devices. • Send more complicated user issues to appropriate hierarchy for troubleshooting. • Learn fundamental operations of commonly used software, hardware and other equipment. • Accurately log all service requests and document resolutions using call tracking software. • Educate end users on appropriate system use and share technology best practices. • Exercise patience and professionalism during stressful situations. Qualifications • Must have an active DOD Secret clearance or higher. • 1+ years of help desk experience preferred. • Must be able to work independently and responsibly without direct supervision. • Outstanding oral and written communication skills and attention to detail. • Technical troubleshooting skills in researching and documenting resolutions. • Friendly presence and helpful attitude; good interpersonal skills. • Ability to provide technical support over the phone; good phone skills. • Accurately and consistently document all work; good writing skills. • Good problem-solving skills; ability to visualize a problem or situation and think abstractly. • Ability to handle constantly changing flow of traffic; be able to multitask effectively. • Working knowledge of standard operating systems, applications, and networking. Pay Transparency Statement AMERICAN SYSTEMS is committed to pay transparency for our applicants and employee-owners. The salary range for this position is USD $38,400.00/Yr. - USD $64,200.00/Yr. Actual compensation will be determined based on several factors permitted by law. AMERICAN SYSTEMS provides for the welfare of its employees and their dependents through a comprehensive benefits program by offering healthcare benefits, paid leave, retirement plans, insurance programs, and education and training assistance. EEO Statement EEO Race/Sex/Disability Status/Veteran Status Apply tot his job Apply To this Job