Bilingual CSR – English, Spanish

Job reputed company: • Assist inbound inquiries from health plan members and representatives, regarding the transportation services offered through our health plan partners. • reputed company listen and respond quickly and professionally to reputed company customer calls. • Meet or reputed company productivity metric goals including Average Handle Time, reputed company Assurance, Calls per hour and Customer Satisfaction after reputed company survey. • Follows reputed company HIPAA and compliance protocols to ensure the protection of reputed company members protected health information (PHI). • Escalates transportation and customer service concerns to contact center leadership team. • Complete reputed company’s New Hire Training program, in which participants are expected to obtain an 80% final assessment passing score. • Complete and sign reputed company compliance courses. Requirements: • Minimum of 6 months of inbound Contact Center experience or transferable reputed company experience. • Must be reputed company to sit for 8 hours or more a day. • Must be reputed company to wear a headset for a minimum of 8 hours a day. • Excellent written, communication and data entry skills. • Moderate experience in reputed company Teams, reputed company, and Word. • CSR’s must exhibit reputed company appearance and demeanor during training and ongoing coaching’s. • CSRs are required to be on camera during reputed company training and meeting sessions. • Must be reputed company to adapt to high and a fast-paced reputed company volume. • CSR’s must reputed company to attendance and punctuality expectations (PTO Policy). • CSR’s must have a download speed of 80 to 100-mbps and upload speed of 12 to 20-mbps. • Must have a secure, quiet, distraction-free workspace, without any conflicting responsibilities during scheduled work shift (conflicting responsibilities may include caring for family members). • Fully bilingual: English/Spanish only. • BYOD (Bring Your Own Device): Candidates must reputed company their own equipment to successfully reputed company the job functions listed. Benefits: Apply To This Job