SAP Business Support

We are seeking a SAP SD Retail Functional Support / SME to provide hands-on, business-facing support in a complex retail systems environment. This role focuses on ensuring stable day-to-day operations while supporting enhancements across the order-to-cash lifecycle in close collaboration with commercial teams. What You’ll Do • Provide daily functional support for SAP SD Retail, ensuring reliable business operations • Act as a trusted SME for stakeholders across Operations, Customer Service, Pricing, and Merchandising • Collect, analyze, and document business requirements, incidents, and change requests • Support functional, integration, and UAT testing activities • Monitor, analyze, and resolve iDOC issues within the SD domain • Support and troubleshoot integrations between SAP SD, POS, and WMS • Contribute to continuous process improvements within the SD scope Required Skills & Experience • SAP SD Retail: 2+ years in a retail environment, including Master Data, Sales, Distribution, and Billing/Invoicing • iDOC expertise (must-have): Strong hands-on experience in SD iDOC monitoring, triage, and resolution; operational from day one • Integration knowledge: Solid understanding of SAP SD integration with POS and WMS • Functional profile: Business-facing SAP SD support role; no programming required, but strong end-to-end understanding of order and logistics data flows • Operating model: Comfortable working independently and within cross-functional stakeholder groups • Language: Fluent in English; Italian is a plus • Time zone: Ability to work Eastern Time (NYC hours) Preferred / Nice to Have • Fashion or retail industry experience • Knowledge of SAP integration points with MM and FI • Exposure to Oracle XStore POS • Experience working in national or international projects or structured IT environments What Success Looks Like • Stable SAP SD Retail daily operations with disciplined service-management execution • Clear ownership of iDOC monitoring and issue resolution (triage, root cause, coordination, closure) • Improved stakeholder experience through timely guidance, clear documentation, and high-quality test evidence Why choose us • An international community bringing together more than 110 different nationalities • An environment where trust is central: 70% of our leaders started their careers at the entry level • A strong training system with our internal Academy and more than 250 modules available • A dynamic work environment that frequently comes together for internal events (afterworks, team buildings, etc.) Amaris Consulting promotes equal opportunities. We are committed to bringing together people from diverse backgrounds and creating an inclusive work environment. In this regard, we welcome applications from all qualified individuals, regardless of sex, sexual orientation, race, ethnicity, beliefs, age, marital status, disability, or other characteristics. Apply tot his job Apply To this Job