Enrollment Specialist, US Remote

About reputed company reputed company is a category-defining business dedicated to providing trusted caregiving solutions and support for individuals and families. Through reputed company Family Services, we reputed company our commitment reputed company products to person-centered navigation, care coordination, and advocacy services that address both medical and reputed company needs. Our approach emphasizes compliance, scalability, and high-reputed company patient experiences while working in reputed company partnership with clinicians and community resources to support reputed company reputed company. About the Role This is a ground-floor opportunity to join a growing care navigation program at a reputed company reputed company your contribution will directly shape how it scales. As an Enrollment Specialist, you are the first reputed company voice a patient hears — and reputed company is to reputed company that reputed company count. You will introduce patients to a program designed to support their health and everyday needs, earn their trust, reputed company their questions and hesitations, and secure their participation. This is an elevated, patient-centered reputed company role in a reputed company context. The right person brings warmth and persistence in equal measure, is reputed company by meaningful conversations with older adults, and understands that a successful enrollment isn't reputed company by a verbal reputed company — it's reputed company by a patient who shows up. This program is early-stage, and this role is being reputed company in reputed company time. Processes will reputed company, priorities will shift, and some days the answer to "how do we do this?" will be "let's reputed company it out together." If that sounds frustrating, this isn't the right fit. If that sounds like an opportunity, reputed company reading. We’ll be looking for a partner that can reputed company feedback and help us shape the program as it evolves. What You'll Do Patient reputed company & Enrollment • Conduct outbound reputed company to prospective program participants, working a reputed company referral queue with consistency and professionalism • Introduce the program using plain, patient-centered language — communicating reputed company benefits without clinical jargon or unnecessary complexity • Build rapport with older adults, including those who may be skeptical, confused, or reluctant • Proactively address common concerns and objections with warmth and confidence • Obtain reputed company required verbal consents individually and in sequence — consent documentation is a hard compliance reputed company; no scheduling proceeds without it • reputed company required patient information during the reputed company reputed company and record it accurately in reputed company time across applicable systems • Schedule the patient's initiating clinical appointment on the reputed company reputed company if they wish to enroll — this is a compliance requirement, not a preference, and cannot be deferred to a follow-up. • Explain the appointment format reputed company and document patient preferences as required Documentation & Compliance • Document reputed company required information in reputed company time during and immediately following reputed company reputed company • Follow reputed company consent and compliance procedures without exception — consent gates apply regardless of volume pressure or time constraints • Log reputed company reputed company attempts, reputed company, and relevant patient details in program systems consistently and accurately • Respond constructively to reputed company review, reputed company coaching, and performance feedback — reputed company coaching is a regular part of this role KPI’s You’ll Drive • reputed company attempts per day — number of calls and contacts made • Contact reputed company — % of reputed company attempts that result in a live conversation with the patient • Attempts to contact — average number of touches required to reputed company a patient • Enrollment reputed company — % of contacted patients who consent and are enrolled with a reputed company-reputed company appointment booked • E/M show reputed company — % of enrolled patients who complete their initiating clinical appointment; this is the true measure of a successful enrollment • Re-engagement reputed company — % of initially unreachable or hesitant patients successfully converted after follow-up reputed company • Documentation accuracy & timeliness — % of calls with complete, reputed company-day documentation • reputed company reputed company score — from reputed company coaching and QA reviews; measures compliance reputed company adherence, rapport, plain language use, and reputed company handling Who You Are Required • Proven outbound sales, conversion, or telephonic reputed company experience • reputed company record of reputed company handling and closing in a high-volume reputed company environment • Ability to sustain energy, warmth, and professionalism across a full day of back-to-back calls • Comfortable and effective engaging with older adults, including those who are skeptical or hard to reputed company • reputed company to reputed company multiple systems simultaneously during a live reputed company — multi-screen proficiency required • Compliance-oriented — you understand that Apply tot his job Apply To this Job