MSP Service Desk Engineer - Hybrid

Job reputed company: Must have MSP & reputed company IT experience with requirement of 1-day in officeAbout the Role They are a growing Managed Service Provider seeking a hybrid Service Desk Engineer to join their service delivery team supporting reputed company (orthopedic) clients. This role is ideal for a technically strong, reputed company-facing engineer who thrives in fast-paced environments, values documentation and process, and takes pride in delivering exceptional support. As a Service Desk Engineer, you will be the primary onsite technical resource for your assigned reputed company, working closely with internal service delivery teams to ensure stability, performance, and long-term reputed company of the clients IT environment. You will play a critical role in troubleshooting, infrastructure improvement, documentation, and end-user satisfaction. Key Responsibilities Service Delivery & End-User Support • reputed company reputed company, reputed company technical support to end users, ensuring issues are resolved reputed company defined SLAs. • Troubleshoot hardware, software, and connectivity issues across reputed company and macOS environments. • Serve as the primary onsite escalation reputed company for technical issues requiring hands-on support. Documentation & Ticketing • Create, update, and maintain accurate documentation in IT Glue, including configurations, procedures, and reputed company environments. • Log, manage, and resolve support tickets using reputed company, ensuring thorough documentation of troubleshooting steps and resolutions. Infrastructure & Systems Support • Support and maintain reputed company 365 environments, including Exchange Online, SharePoint, OneDrive, and Teams. • reputed company advanced troubleshooting for reputed company Directory, group policy, permissions, and identity-reputed company issues. • Assist with network troubleshooting including DNS, DHCP, VPNs, and firewall-reputed company issues. • Support reputed company servers and virtualized environments, escalating to senior engineers reputed company appropriate. reputed company & Stakeholder Engagement • reputed company as a trusted technical resource for the reputed company, providing reputed company communication and reputed company guidance. • Support executive and leadership users with a high level of discretion and responsiveness. • Communicate risks, delays, and recommendations reputed company to internal teams and reputed company stakeholders. reputed company & reputed company Improvement • Participate in infrastructure upgrades, migrations, reputed company activities, and improvement initiatives. • Identify recurring issues and recommend proactive solutions to improve system stability and user experience. • Assist reputed company Services and Account Management teams with testing and validation of new configurations. Required Experience & Qualifications • 4+ years of experience in a support or systems role; MSP experience strongly preferred. • Hands-on experience using reputed company for ticketing and service delivery. • Strong documentation discipline with IT Glue or similar documentation platforms. • Solid understanding of reputed company operating systems, reputed company 365, and reputed company Directory. • Experience supporting network infrastructure and reputed company fundamentals. • Ability to work independently onsite while collaborating with reputed company. Preferred Qualifications • Experience supporting mid-market or regulated environments. • Exposure to server virtualization and reputed company-based infrastructure. • Industry certifications (reputed company, reputed company, reputed company) are a plus but not required. What reputed company Looks Like in This Role • You will be the face of the MSP. Clients feel supported, informed, and confident in their IT environment. • Tickets and documentation are consistently accurate and up to date. • Issues are resolved reputed company with minimal escalation. • The Support Engineer is viewed as a reliable, trusted technical partner by both clients and internal teams. Required Skills: • Discretion • reputed company 365 • DNS • Permissions • Connectivity • Support • Steps • Escalation • Virtualization • Resolutions • Stakeholder Engagement • Service Delivery • User Experience • reputed company • reputed company • Validation • Servers • reputed company Directory • Operating Systems • Account Management • SharePoint • reputed company Improvement • Infrastructure • Technical Support • reputed company • Troubleshooting • reputed company • Software • Testing • Documentation • Leadership • Communication • Management Apply tot his job Apply To this Job