Loan Support Specialist

Job Description: • Provide daily loan support for all company employees via a ticketing system, inbound phone calls, email and in person for all company systems and software. • Provide guidance and troubleshooting assistance to Loan Officers, Loan Processors, Underwriters and others on the usage of loan origination systems and services. • Assist Loan Officers and Loan Processors in finding answers regarding loan eligibility and lending guidelines. • Responsible for loan level administrative tasks within the loan origination system. • Track tasks, activities and time spent within the ticketing system. • Provide customer service in person, on the phone and via ticketing system. • Collaborate among team members. Requirements: • Associate’s degree or equivalent combination of education/experience; bachelor’s degree, preferred. • Minimum 2 years’ experience as a Loan Processor or Loan Officer in the mortgage industry, preferred. • Minimum 3 years’ experience using Encompass360 Banker’s Edition in a production role, preferred. • Minimum 2 years’ experience providing direct support to employees or customers, preferred. • Experience utilizing a ticketing system to handle Loan Support questions, preferred. • Knowledge of mortgage loan origination activities, loan programs, and regulatory requirements. • Knowledge on the use of verification, credit, appraisal, title, pricing, and automated underwriting services as they relate to mortgage loan origination. • Excellent customer service skills. • Proficient in Microsoft Word, Excel, Outlook. Benefits: • medical • dental • vision • 401K • short-term disability • employee assistance program • wellness program Apply tot his job Apply To this Job