Order Processing Specialist (Philippines Remote)

Company Description

When you join Turnitin, you'll be welcomed into a company that is a recognized innovator in global education. For over 25 years, Turnitin has partnered with educators and institutions to develop learning integrity solutions that recognize the enduring value of critical thinking in a rapidly changing world. Over 16,000 academic institutions, publishers, and corporations use our services in more than 185 countries around the world: Turnitin Feedback Studio, Clarity, Originality, Gradescope, ExamSoft, Similarity, and iThenticate. Protecting the value of an authentic education is at the heart of who we are.

Experience a remote-first culture that empowers you to work with purpose and accountability in a way that best suits you, supported by a comprehensive package that prioritizes your overall well-being. Our diverse community of colleagues are all unified by a shared desire to make a difference in education.

Turnitin is a global organization with team members in over 35 countries including the United States, Mexico, United Kingdom, Australia, Japan, India, and the Philippines.

Job Description

The Order Processing Specialist is responsible for accurately processing orders on a daily basis. This includes provisioning accounts, verifying orders in our CRM, and completing various additional requests. The Specialist partners closely with Sales Representatives to ensure orders are complete, accurate, and compliant with internal requirements. This role reports to Finance and supports the administrative and operational needs of the Global Sales Team. The position also manages regular and ad hoc projects, gathering information and coordinating with multiple departments across the organization.

Responsibilities: 

• Process orders by managing and working through the assigned case queue.
• Provision new and existing customer accounts across multiple platforms for various products.
• Process requests accurately and in a timely manner.
• Resolve issues related to purchases or provisioning in coordination with the appropriate internal teams.
• Respond to email inquiries and requests from internal stakeholders.
• Build and maintain strong working relationships with internal partners across the organization.
• Provide support to cross-functional departments including Sales, Finance, Support, and Product teams globally.
• Maintain a strong working knowledge of our products, sales workflows, expectations, and order processes.
• Perform additional administrative duties and support projects as assigned.

Qualifications

Requirements:

• Detail-oriented with strong critical thinking and problem-solving skills; highly organized, personable, and approachable.
• Able to apply critical thinking to prioritize effectively and manage multiple tasks in a fast-paced environment.
• Demonstrates independent problem-solving and sound decision-making under pressure
• Action-oriented with a strong sense of ownership, proactively identifying issues and driving solutions.
• Adaptable and resourceful, using critical thinking to adjust quickly to changing priorities and new information.
• A degree is not required; candidates may be recent graduates or individuals with transactional experience who demonstrate strong critical thinking, problem-solving ability, and a willingness to learn in a junior-level role.

Additional Information

Total Rewards @ Turnitin
At Turnitin, we believe Total Rewards go far beyond pay. While salary, bonus, or commission are important, they’re only part of the value you receive in exchange for your work.

Beyond compensation, you’ll experience the intrinsic rewards of unleashing your potential and making a positive impact on global education. You’ll also thrive in a culture free of politics, surrounded by humble, inclusive, and collaborative teammates.

In addition, our extrinsic rewards include generous time off and health and wellness programs that provide choice, flexibility, and a safety net for life’s challenges. You’ll also enjoy a remote-first culture that empowers you to work with purpose and accountability in the way that suits you best, all supported by a comprehensive package that prioritizes your overall well-being.

Our Mission is to ensure the integrity of global education and meaningfully improve learning outcomes.
Our Values underpin everything we do.

• Customer Centric: Our mission is focused on improving learning outcomes; we do this by putting educators and learners at the center of everything we do.
• Passion for Learning: We are committed to our own learning and growth internally. And we support education and learning around the globe.
• Integrity: Integrity is the heartbeat of Turnitin—it is the core of our products, the way we treat each other, and how we work with our customers and vendors.
• Action & Ownership: We have a bias for action. We act like owners. We are willing to change even when it’s hard.
• One Team: We strive to break down silos, collaborate effectively, and celebrate each others' successes.
• Global Mindset: We consider different perspectives and celebrate diversity. We are one team. The work we do has an impact on the world.

Global Benefits

• Remote First Culture
• Health Care Coverage*
• Education Reimbursement*
• Competitive Paid Time Off 
• Self-Care Days
• National Holidays*
• 2 Founder Days + Juneteenth Observed
• Paid Volunteer Time*
• Charitable contribution match*
• Monthly Wellness or Home Office Reimbursement/*
• Access to Modern Health (mental health platform)
• Parental Leave*
• Retirement Plan with match/contribution*

* varies by country

Seeing Beyond the Job Ad
At Turnitin, we recognize it’s unrealistic for candidates to fulfill 100% of the criteria in a job ad. We encourage you to apply if you meet the majority of the requirements because we know that skills evolve over time. If you’re willing to learn and unleash your potential alongside us, join our team!