Enterprise Onboarding Specialist

Job Description: • Lead end-to-end onboarding implementations for Enterprise customers from kickoff through successful completion. • Serve as the primary point of contact and trusted advisor for Enterprise stakeholders throughout onboarding. • Build and execute milestone-based onboarding plans aligned to customer goals, timelines, technical requirements, and rollout strategy. • Manage onboarding timelines, dependencies, risks, stakeholder expectations, and implementation visibility across systems such as Salesforce and Rocketlane. • Align Hostaway capabilities to customer workflows and business objectives to drive successful adoption. • Coordinate cross-functional implementation activities with Sales, Customer Success, Product, and Support teams. • Deliver tailored onboarding workshops, training sessions, and solution walkthroughs for customer teams and leadership. • Identify opportunities to improve onboarding processes and support onsite onboarding engagements when needed. Requirements: • 3 to 5+ years experience in SaaS onboarding, implementation, or project management roles supporting mid market or Enterprise customers • Strong project management skills with experience coordinating multi-stakeholder implementations • Experience working with complex customer environments and cross-functional decision makers • Excellent communication, facilitation, and executive level presentation skills • Ability to manage multiple concurrent onboarding implementations with competing priorities • Strong problem-solving mindset and ability to navigate ambiguity in fast-growing environments • Experience delivering structured onboarding or implementation frameworks • Comfort working directly with technical and operational stakeholders • Willingness to travel occasionally for onsite customer onboarding engagements Benefits: • Competitive Compensation: We offer competitive pay based on market rates in the country of the applicant. • 100% Remote: Enjoy the freedom to work from anywhere within your country of residence—be it a co-working space, your home office, or even your dining room table. • Equity: Every role in our company comes with valuable stock options in a fast-growing and profitable company. • Values-Driven Leadership: Our Core Values are not just words we’ve written to make us feel good. We leverage them daily when making strategic and tactical decisions. • Professional Growth: Our rapid growth offers unparalleled learning and development opportunities, along with a multitude of career advancement opportunities. • Annual Paid Leave: The specific amounts vary by country and are aligned with country and/or contract-specific norms. • Geographic Specific Benefits: As an international employer, we offer different country-specific benefits such as Health Insurance and Pensions in countries where these perks are customary. • Dynamic Team Culture: As a global company with team members in over 40 countries, our diverse and international culture fuels our innovation and creativity, providing a key pillar to our success (and making it a lot of fun to work here). Apply tot his job Apply To this Job