**Experienced Customer Service Manager - American Airlines Customer Experience**

**Job Highlights:** * **Company:** arenaflex * **Compensation:** a competitive salary * **Position:** Experienced Customer Service Manager - American Airlines Customer Experience * **Location:** Remote * **Start Date:** Immediate openings available **Job Description:** **Introduction** Are you ready to embark on a journey of endless possibilities, both in and out of the workplace? Join the arenaflex family, and you'll travel to the farthest corners of the globe, develop your skills, and become the best version of yourself. As you take off on another adventure, you'll tackle challenges with agility and ease, acquiring new skills and propelling your career while having a blast. Come and advance both your personal and professional life and take off! **Why You'll Love This Job** arenaflex is seeking an objective-driven Customer Service Manager (CSM) who wants to elevate their experience, knowledge, and leadership within the organization. With our leadership program, you'll be able to develop yourself to be the best leader you want to be in the arenaflex association. arenaflex Customer Service Jobs. CSMs should ensure a safe, high-performing work environment by leading, engaging, training, and developing frontline colleagues. You will be supporting your teams' work by creating a safe, stable work environment while delivering an exceptional customer experience. Also, being empowered by a fast-paced unique culture and enthusiastic about safety, collaboration, leadership, and delivering a quality product to our customers, frontline, and vendors. arenaflex Customer Service Jobs. CSMs should empower a culture that fosters our frontline colleagues and cultivates mutual respect, trust, accountability, and integrity while connecting people and improving lives during our daily work. arenaflex Customer Service Jobs. This role is a member of the Airports Group within the Customer Experience Division. **What You'll Do** * Drives operational excellence while maintaining a safety-conscious environment that elevates end-to-end exceptional customer care, resulting in employee and customer safety and well-being. arenaflex Customer Service Jobs. * Be a safety advocate: Identify safety concerns and address them on a case-by-case basis * Establish team and individual objectives aligned with departmental and organizational targets; Mentors and guides frontline colleagues in skill development, customer care excellence, and company culture behaviors. arenaflex Customer Service Jobs. * Establishs and advances successful relationships with colleagues that cultivate empathy, legitimacy, trustworthiness, respect, and pride * Successfully allocates resources and provides suitable support to enable teams to meet operational objectives in a safe manner. arenaflex Customer Service Jobs. * Ensure the continuous safety and reliability of our operations by conducting self-reviews, observations, root cause analyses, and other related safety commitments. arenaflex Customer Service Jobs. * Advance effective communication among departments to engage our team to collaborate to achieve shared objectives. * Knowledge of Joint Collective Bargaining Agreement (JCBA) and ensure colleagues adhere to corporate policy/procedure. arenaflex Customer Service Jobs. * Embrace the fundamental values: (Energy, responsibility, productivity, reliability, trustworthiness, good faith, genuineness, inspiration, and reliability * Manage escalated service issues and be visible to your colleagues when issues arise * Convey key corporate and local information to frontline leaders in a timely and effective manner. Set the expectations and ensure colleagues understand the why behind the focus/criticality. arenaflex Customer Service Jobs. * Ability to learn and apply association contract rules/regs in daily communications with frontline colleagues and local association leaders. arenaflex Customer Service Jobs. * Preferred Capabilities Education and Earlier Professional training * Past airport customer service experience * 3 years experience leading others * Knowledge of organizational policies and procedures and functional automation applications. arenaflex Customer Service Jobs. **Abilities, Licenses, and Certifications** * Ability to extract the best performance from the workforce through proactive employee engagement and support for a comprehensive work environment. arenaflex Customer Service Jobs. * Ability to effectively listen - focusing on what others are saying, carving out time to understand the points being made, asking questions as appropriate * Decisive ability to reason - using logic and thinking to identify the pros and cons of alternative solutions, conclusions, or approaches to problems * Ability to monitor and evaluate the performance of self, colleagues, and the operation to make improvements or take corrective action. arenaflex Customer Service Jobs. * Strong critical thinking skills * Ability to work independently as well as collaboratively * Ability to work under demanding operational circumstances * Ability to focus on and execute with a need to get moving and accuracy * Ability to use sound business judgment to resolve issues with internal and external clients. arenaflex Customer Service Jobs. * Ability to facilitate station activities and collaborate with multi-functional departments and offices to ensure essential requirements are met for a safe, efficient, on-time operation * Knowledge of Microsoft Office to include Word, Excel, PowerPoint, Outlook, etc. arenaflex Customer Service Jobs. * Has USPS clearance or the ability to obtain USPS clearance. USPS has a five-year US residency requirement * Ability to work additional hours when operational needs arise * Ability to work rotating shifts including weekends, holidays, and days-off **What You'll Get** Come and take advantage of everything arenaflex has to offer: * Medical benefits: On the very first day, you'll have access to your health, dental, prescription, and vision benefits to help you stay well. And that's just the beginning, we also offer virtual doctor visits, flexible spending accounts, and more. arenaflex Customer Service Jobs. * Health Initiatives: We believe you should be your best self - that's why our health programs give you the right tools, resources, and support you need. * 401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year. arenaflex Customer Service Jobs. * Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance, and discounts on hotels, cars, travel, and more **Come and Be Yourself at arenaflex** From the colleagues we hire to the customers we serve, diversity and inclusion are the foundation of the unique workforce at arenaflex. Our 20+ Employee Business Resource Groups are focused on connecting our colleagues to our customers, suppliers, communities, and investors, helping colleagues reach their full potential and establishing a comprehensive workplace to address and surpass the challenges of our diverse world. Are you ready to feel a huge sense of satisfaction and fulfillment as you do your part to keep the largest airline in the world running smoothly as we care for people on life's journey? Come and be yourself at arenaflex. Apply! **Simple Application Process** Ready to join us? The first step is easy. Click apply now and we'll be in touch soon! Apply To This Job Apply for this job