**Experienced Customer Experience Agent – Overnight Shift at arenaflex**

Are you a customer-centric individual with a passion for delivering exceptional experiences? Do you thrive in fast-paced environments and enjoy taking on new challenges? If so, we invite you to join arenaflex as an Experienced Customer Experience Agent on our overnight shift. **About arenaflex** arenaflex is a leading innovator in the world of ecommerce, bringing together community, shopping, and entertainment in a unique and exciting way. As the largest livestream shopping platform in North America and Europe, we're committed to our values and operate out of hubs within the US, UK, Ireland, Poland, and Germany. Our team is dedicated to building the future of ecommerce, and we're looking for talented individuals like you to join us on this journey. **The Role** As an Experienced Customer Experience Agent on our overnight shift, you'll be part of a dynamic team responsible for driving the best possible user experience through process improvement, order management, and problem-solving. Your primary goal will be to ensure that our customers receive their products as quickly as possible, and if something goes wrong, you'll be there to make it right. Your responsibilities will include: * Interacting with buyers and sellers with a customer-first attitude, ensuring a positive experience * Resolving customer issues regarding payments, orders, shipments, and general questions in a timely and high-quality manner * Becoming an expert in arenaflex's product, processes, and systems to drive positive outcomes for our users * Working with other departments to troubleshoot, research, and resolve open questions * Seeking out opportunities to eliminate repeat contacts and improve the overall customer experience **You** We're looking for individuals who are curious, growth-minded, and willing to take on new challenges. If you're a hungry and ambitious professional with a passion for delivering exceptional customer experiences, we want to hear from you. Here are some of the qualities we're looking for: * Open to working an overnight shift from 10pm to 7:00am PST * 2+ years of experience in support roles, handling email and/or chat services * Weekend availability required * Understanding of ecommerce and marketplace operations * Experience with customer-facing systems like Zendesk, Kustomer, or Intercom * A customer-first mentality and a passion for serving customers * Proactive problem-solving and process-improvement skills * Knowledge of collectibles is a plus * Bachelor's degree or college experience preferred * Previous start-up experience is a plus **Team Environment** Our team members are required to be within commuting distance of our Phoenix, AZ hub. We offer a collaborative and dynamic work environment that's perfect for individuals who thrive in fast-paced environments. **Compensation and Benefits** We offer a competitive compensation package, including: * $24.04/hour to $28.85/hour (hourly rate may vary based on level, experience, and skills) * Benefits, including flexible time off policy, holiday pay, health insurance options, work-from-home support, home office setup allowance, monthly allowance for cell phone and internet, care benefits, monthly allowance for food and wellness, annual allowance for childcare, lifetime benefit for family planning, retirement plans, and more * Equity in arenaflex **Why Join arenaflex?** At arenaflex, we value diversity and believe that our work is better and our company culture is improved when we encourage, support, and respect the different skills and experiences represented within our workforce. We're committed to creating a workplace that's inclusive, supportive, and empowering. If you're looking for a company that shares your values and is dedicated to making a real impact, we invite you to join our team. **How to Apply** Don't hesitate to apply if you don't meet every single requirement. We value a great attitude and a willingness to learn above all. Submit your application today and join arenaflex on our mission to build the future of ecommerce. Apply To This Job **Equal Opportunity Employer** arenaflex is proud to be an Equal Opportunity Employer. We value diversity and do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, parental status, disability status, or any other status protected by local law. Apply for this job