**Experienced Full Stack Data Entry Clerk II - Passport Application Processing and Customer Service**

Are you a detail-oriented and customer-focused individual with a passion for delivering exceptional service? Do you have a strong background in data entry and a keen eye for accuracy? Look no further! arenaflex is seeking an experienced Full Stack Data Entry Clerk II to join our team in Chicago, IL. As a key member of our team, you will play a critical role in processing passport applications and providing top-notch customer service to our clients. **About arenaflex** arenaflex is a leading provider of IT and business consulting services, with a rich history dating back to 1976. Our company is built on a foundation of innovation, collaboration, and a commitment to delivering exceptional results for our clients. We pride ourselves on creating a work culture that values diversity, inclusivity, and employee growth. As a member of our team, you will have the opportunity to work with a talented group of professionals who are passionate about making a difference in the world. **Job Summary** As a Full Stack Data Entry Clerk II, you will be responsible for processing passport applications, interacting with customers, and maintaining accurate records. This is a fast-paced and dynamic role that requires strong communication skills, attention to detail, and the ability to work effectively in a team environment. If you are a motivated and customer-focused individual who is looking for a new challenge, we encourage you to apply for this exciting opportunity. **Key Responsibilities** * Operate various equipment for high-speed scanning, mail out, and metering of mail * Prepare and mail envelopes with correct passport and corresponding supporting documents * Box and archive files for storage purposes * Interface with passport applicants at Agency/Center Information and Will-Call counters: + At the Information Station, ensure appointment is scheduled + Review passport application, photograph, identification, and supporting documentation for completeness prior to adjudication + Ensure the application and documents comply with Passport requirements, photograph meets Passport standards, and customer is provided fee information * Prior to distributing to applicants, print and review passport books for accuracy and quality * Process refund/reimbursement requests * Generate a credit card payment from the applicant and distribute completed batches to the Cashier's Office. Verify all completed transactions and run designated reports * Assist with Acceptance Agent training: prepare training materials, conduct "meet-and-greets," set-up training sessions, conduct office tours, etc. * Assist CSM in maintaining and cataloging electronic records of passport acceptance facilities * Contact applicants to request necessary documents * Resolve undeliverable mail items by contacting the customer and appropriately documenting all actions taken in a SharePoint application * Per the guidance of DOS Passport Specialists, generate correspondence to resolve application discrepancies, including: Return to Sender (RTS), Rewrites and Re-issues, and re-batch into the system **Essential Qualifications** * High School diploma or equivalent required * Three years of general office experience * Two years of experience utilizing a variety of office software, specifically Microsoft Office * Capable of performing repetitive tasks while maintaining a high level of accuracy * Ability to work in one place and traverse the office on a continuing basis * Must maintain constant awareness of all aspects of internal and external security * Due to the nature of the government contract requirements and/or clearance requirements, US citizenship and an ability to obtain an MRPT clearance is required **Preferred Qualifications** * Experience working in a fast-paced environment with multiple priorities and deadlines * Strong communication and interpersonal skills * Ability to work effectively in a team environment * Experience with passport application processing and customer service * Familiarity with SharePoint and other software applications **Skills and Competencies** * Strong attention to detail and accuracy * Excellent communication and interpersonal skills * Ability to work effectively in a team environment * Strong organizational and time management skills * Ability to maintain confidentiality and handle sensitive information * Familiarity with passport application processing and customer service * Experience with SharePoint and other software applications **Career Growth Opportunities and Learning Benefits** As a member of our team, you will have access to a range of career growth opportunities and learning benefits, including: * Professional development and training programs * Mentorship and coaching opportunities * Opportunities for advancement and career growth * Access to a range of benefits and perks, including health and wellness programs, employee recognition and rewards, and more **Work Environment and Company Culture** arenaflex is committed to creating a work culture that values diversity, inclusivity, and employee growth. Our company is built on a foundation of innovation, collaboration, and a commitment to delivering exceptional results for our clients. As a member of our team, you will have the opportunity to work with a talented group of professionals who are passionate about making a difference in the world. **Compensation, Perks, and Benefits** arenaflex offers a competitive salary and a range of benefits and perks, including: * Competitive hourly rate: $17.97/hour * Comprehensive benefits package, including health and wellness programs, employee recognition and rewards, and more * Opportunities for career growth and advancement * Professional development and training programs * Mentorship and coaching opportunities **How to Apply** If you are a motivated and customer-focused individual who is looking for a new challenge, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your qualifications and experience. 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