**Experienced Customer Experience Agent – Remote Work Opportunity at arenaflex**

**Job Summary:** Join arenaflex, a leading innovator in the livestream shopping platform and marketplace, as a Customer Experience Agent. As a key member of our remote-first team, you will play a vital role in driving the best possible user experience through process improvement, order management, and problem-solving. If you're a customer-centric individual with a passion for delivering exceptional service, we want to hear from you! **About arenaflex:** arenaflex is revolutionizing the world of ecommerce by bringing together community, shopping, and entertainment. With a strong focus on community and seller vetting, we're creating a welcoming space for buyers and sellers to share their passions with others. As a remote-first team, we operate out of hubs within the US, Canada, UK, Ireland, and Germany, and we're committed to our values of innovation, collaboration, and customer satisfaction. **The Role:** As a Customer Experience Agent at arenaflex, you will be responsible for: * Interacting with buyers and sellers with a customer-first attitude, ensuring a positive experience * Resolving all customer issues regarding payments, orders, shipments, and general questions with high quality and in a timely manner * Becoming an expert in arenaflex's product, processes, and systems to drive positive outcomes for our users * Working with other departments to troubleshoot, research, and resolve open questions * Seeking out opportunities to eliminate repeat contacts and improve the overall customer experience **You:** We're looking for a hungry individual who is eager to jumpstart their career in a fast-paced environment. If you're a customer service enthusiast with a passion for delivering exceptional service, we want to hear from you! Here's what we're hoping to see in your background: * 2+ years of Support experience handling email and/or chat services * Weekend availability required * Understanding of Ecommerce and Marketplace operations * Experience with Customer-facing systems like Zendesk, Kustomer, or Intercom * Obsession with customers / being customer-first / serving customers * Proactive problem-solver and process-improver * Knowledge of Collectibles is a plus * Bachelor's degree or college experience preferred * Previous start-up experience is a plus **Compensation and Benefits:** * Competitive hourly rate: $24.04/hour to $28.85/hour * Benefits package includes: + Flexible Time off Policy and holiday pay for working Company-wide Holidays + Health Insurance options including Medical, Dental, Vision + Work From Home Support + Home office setup allowance + Monthly allowance for cell phone and internet + Care benefits + Monthly allowance on both food and wellness + Annual allowance towards Childcare + Lifetime benefit for family planning, such as adoption or fertility expenses + Retirement: 401k offering for Traditional and Roth accounts in the US (employer match up to 4% of base salary) and Pension plans internationally + Monthly allowance to dogfood the app + Parental Leave: 16 weeks of paid parental leave + one month gradual return to work * Equity opportunities available **Work Environment and Culture:** As a remote-first team, we value flexibility and work-life balance. Our team members are encouraged to work from anywhere, at any time, as long as they meet their performance goals. We're committed to creating a culture of innovation, collaboration, and customer satisfaction, and we're looking for like-minded individuals to join our team. **Equal Opportunity Employer:** arenaflex is proud to be an Equal Opportunity Employer. We value diversity and do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, parental status, disability status, or any other status protected by local law. **How to Apply:** If this role sounds like a perfect fit, don't hesitate. Apply today and let's build the future together! Apply To This Job **Why arenaflex?** * Join a fast-growing company that's revolutionizing the world of ecommerce * Work with a talented team of innovators and problem-solvers * Enjoy a competitive compensation package and benefits * Have the opportunity to work from anywhere, at any time * Be part of a culture that values innovation, collaboration, and customer satisfaction **What's Next?** If you're ready to take the next step in your career and join a company that's changing the game, apply today! We can't wait to hear from you! Apply for this job