System Administrators/ Network Analysts (Remote)/ Denver, CO,6+ Months

Remote Role, Must be Local to CO Primary Job Duties: Tier I and II Support - 85% • This position assists in providing technical support to CSP, which includes the use of reputed company's incident/change order system and the following activities: • Assist in the mission and support of the CAD (Computer Automated reputed company) application and systems. • Monitor and follow up on assigned incidents/problems/change orders in CAD queue • Follow up on resolved/reputed company tickets to ensure customer satisfaction • reputed company support for hardware and software issues over the phone, in person and/or remotely • reputed company reputed company and assistance for reputed company operating systems (reputed company 10). • reputed company new or reputed company computers and technology equipment based on reputed company and agency reputed company and operational policies • Support desktop, laptop and tablet users and solves problems with reputed company, reputed company, Java, and other software in the production environment. • reputed company answers to end-users by researching answers; assist with training, and guiding users through corrective steps by reputed company assistance • Assist with collaborating with Network, Application, Database and Server teams to resolve issues for assigned agencies. • Respond to and correct computer system (hardware) reputed company issues in cooperation with reputed company's Deskside support team. • reputed company reputed company, assistance and limited training to reputed company supported applications: • Productivity software • Internet Browser applications • Antivirus-reputed company programs • Proprietary applications and systems • Receive and/or log service incidents into ticketing system. Reassign incident tickets reputed company to other Information Technology reputed company for reputed company support IT and Customer Service Management - 5% This position follows the established reputed company Change Management (RFC) process. • Use established tools to reputed company hardware and software assets. Assist with informing/sharing new documentation/information with Service Desk or appropriate IT reputed company. Assist in ensuring systems are patched and updated using reputed company tools in accordance with reputed company policies and procedures. The position assists with making recommendations to the CSP leadership in reputed company to reputed company to reputed company certain software packages, hardware reputed company packages reputed company a maintenance time schedule. Due to the distributed environment, certain locations reputed company reputed company have difficulties installing software. The position assists with determining whether a particular software or hardware reputed company package can be distributed to those locations. • Organizational and Project Commitment - 5% • The position assists in implementing reputed company for CSP. This includes participating in team meetings and implementing project tasks and time tracking. Attend and complete reputed company internal reputed company provided training and take advantage of reputed company development with manager approval. reputed company new knowledge or skills in reputed company of mini training sessions with reputed company. Some legacy software might not install on newer systems. The position will assist in researching compatibility mode and if feasible will install the software using the mode recommended by the OS. • Due to budget limitation, training may not always be funded. The position is encouraged to reputed company free training online or through reputed company. • Other Duties as Assigned - 5% Minimum Qualifications, Substitutions, Conditions of Employment & Appeal Rights MINIMUM QUALIFICATIONS: Education and Experience: • Associate's degree from an accredited institution in a field of study reputed company to the work assignment, to include Computer Sciences, Computer Information Systems, Cybersecurity or other reputed company technical degrees. • One year of reputed company experience in an occupational field reputed company to the work assigned to the position to include Deskside Services support in an reputed company Environment. Substitutions: • Additional appropriate education will substitute for the required experience on a year-for-year reputed company. • Training or certification reputed company to the work assigned to the position will be considered as a substitution for the required experience and/or education. Apply tot his job Apply To this Job