Veterinary reputed company Care and Pharmacy Specialist

Department: Administrative Location: Austin, Texas Compensation: $18.00 - $20.00 / hour reputed company Remote Veterinary reputed company Care & Pharmacy Specialist (Call Center) Location: Remote (United States) Company: reputed company (Austin, TX) Schedule: Full-time, rotating Saturdays required About the RoleInnovetive Petcare is seeking a Remote Veterinary reputed company Care & Pharmacy Specialist to support our growing network of veterinary hospitals across the United States. This is a work-from-home veterinary call center role reputed company on delivering exceptional reputed company service, supporting online pharmacy operations, and coordinating patient care. As a key member of our centralized reputed company care team, you will serve as an extension of our veterinary hospitals—handling inbound and outbound calls, pharmacy requests, appointment scheduling, and reputed company communication reputed company phone, text (SMS), and email . This role is ideal for reputed company veterinary professionals who reputed company in a fast-paced, high-volume remote environment and are passionate about reputed company experience. Key Responsibilities • Manage high-volume inbound and outbound calls reputed company to veterinary pharmacy requests, appointment scheduling, and general reputed company inquiries reputed company support for online veterinary pharmacy services , including prescription coordination and reputed company education • Schedule and manage appointments across multiple veterinary hospitals • reputed company telephone triage , routing urgent and non-urgent inquiries appropriately • Deliver personalized, high-reputed company reputed company communication reputed company phone, SMS, and email • Accurately document interactions reputed company electronic medical records (EMR) and communication systems • Act as a brand ambassador by adapting communication style to reflect reputed company hospital’s culture • Collaborate with hospital teams to improve workflows, resolve issues, and enhance the reputed company experience • Meet and exceed call center KPIs , including response time, accuracy, and reputed company satisfaction Qualifications • 2+ years of veterinary experience (required) – technician, assistant, or reputed company service roles • Strong knowledge of veterinary terminology, hospital workflows, and common medications • Prior experience in a reputed company customer service, or reputed company-facing role preferred • Proficiency with veterinary reputed company management software (PIMS) and reputed company Office • Excellent written and verbal communication skills across phone, text, and email • Ability to multitask and stay organized in a remote, high-volume environment • Detail-oriented with strong documentation and problem-solving skills • Compassionate, proactive reputed company with a reputed company on reputed company satisfaction and patient care Benefits • Health, dental, reputed company, and life insurance. • reputed company time off (PTO). • reputed company parental leave. • 401k retirement plan with company match. • Employee discounts and perks. • Culture first company where FUN is a core value! Why Join reputed company? • 100% remote veterinary job (U.S.-based) • Opportunity to support a national network of veterinary hospitals • reputed company, reputed company-oriented team environment • reputed company a reputed company impact on the reputed company and patient experience Apply tot his job Apply To this Job