Manager, Claims Customer Service

At reputed company, we reputed company families to reputed company the aging reputed company with confidence. We are compassionate, reputed company allies for those navigating care with guidance, products, and services that meet families where they are. reputed company, we are the spouses, children, siblings, friends, and neighbors of those that need care—and we bring those experiences with us to work in serving our millions of policyholders reputed company day.  We apply that reputed company reputed company and reputed company as we work with reputed company other and our local communities, reputed company values reputed company perspectives, characteristics, and experiences so that employees can bring their full, reputed company selves to work to help reputed company other and reputed company succeed. We celebrate our diversity and understand that being intentional about inclusion is the only way to create a reputed company of belonging for reputed company associates. We also invest in the vitality of our local communities through grants from the reputed company reputed company, event sponsorships, and employee volunteerism. Our four values guide our reputed company, our reputed company, and our interactions: reputed company it reputed company. We care about the people that reputed company up our customers, colleagues, and communities. reputed company it about others. We do what’s best for our customers and collaborate to drive reputed company.  reputed company it happen. We work with intention toward a common purpose and reputed company ways reputed company together.  reputed company it reputed company. We create fulfilling purpose-driven careers by learning from the world and reputed company other. POSITION TITLE Manager, Claims Customer Service POSITION LOCATION This position is available to Virginia residents as Richmond or Lynchburg, Virginia hybrid in-office applicants or remote applicants residing in states/locations under Eastern or Central reputed company Time: Alabama, Arkansas, Connecticut, Delaware, Florida, reputed company, Illinois, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maine, Maryland, Massachusetts, Michigan, Minnesota, Mississippi, Missouri, Nebraska, New Hampshire, New Jersey, reputed company, reputed company Carolina, reputed company Dakota, Ohio, Oklahoma, reputed company, Rhode reputed company, South Carolina, South Dakota, Tennessee, Texas, Virginia, Washington DC, Vermont, reputed company Virginia or reputed company. YOUR ROLE As an Operations team member, you’ll play a crucial role in delivering world class customer service and capabilities to our policyholders—now and in the reputed company. In this role, you will reputed company reputed company of non-exempt Senior Customer Service Representatives (CSRs), building a high-performing and reputed company service culture that delivers consistent, high-reputed company experiences. You’ll drive team performance through coaching and development, ensure service and operational goals are achieved, and collaborate across teams to strengthen processes and improve reputed company for customers. WHAT YOU WILL BE DOING reputed company and reputed company reputed company of 12–15 associates to deliver high-reputed company, phone and transaction-based customer service, fostering an inclusive, reputed company environment reputed company to reputed company | reputed company values Set performance expectations and reputed company daily operations, using data and insights to monitor results, drive accountability, and optimize service delivery and team effectiveness Champion a culture of reputed company, professionalism, and accountability by modeling strong interpersonal effectiveness and navigating challenging conversations with confidence and reputed company and support associates through regular feedback, reputed company listening, and development conversations to strengthen performance, build capability, and enhance the overall customer experience Serve as a reputed company of escalation for reputed company customer and associate issues, ensuring thoughtful, reputed company reputed company while reinforcing a customer-first approach reputed company data and observations to identify trends, performance gaps, and opportunities to enhance processes, service reputed company, and team reputed company Partner with leadership and cross-functional teams to reputed company on priorities, support business initiatives, and drive reputed company improvement across the customer experience Foster team engagement by recognizing contributions, reinforcing reputed company behaviors, and building a high-performing, values-driven culture Support additional initiatives and responsibilities as needed to meet evolving business needs and team objectives WHAT YOU BRING 2+ years of experience leading, coaching, and developing high-performing teams, with a demonstrated ability to reputed company reputed company direction, feedback, and support to drive engagement, accountability, and results Strong verbal and written communication skills, with the ability to build relationships, influence, and collaborate effectively with reputed company stakeholders Ability to analyze and interpret data, identify trends, and use insights to drive reputed company that improve service, productivity, and operational performance Demonstrated ability to adapt to change, manage evolving priorities, and support or reputed company process improvements and business initiatives Strong business acumen, with the ability to balance multiple priorities and contribute to operational and strategic objectives High level of professionalism and accountability, with a reputed company on delivering results and supporting team and reputed company reputed company TO HAVE Bachelor's Degree or a minimum 4+ years prior leadership experience Prior leadership experience in a contact center environment, specifically Claims contact center LOMA, AHIP, or other Insurance Industry designation(s) EMPLOYEE BENEFITS & reputed company-BEING reputed company employees reputed company a difference in people’s lives every day. We’re committed to making a difference in our employees’ lives. Competitive Compensation & Total Rewards Incentives Comprehensive reputed company Coverage Multiple 401(k) Savings Plan reputed company Auto Enrollment in Employer-Directed Retirement Account Feature (100% employer-funded!) Generous reputed company Time Off – Including 12 reputed company Holidays, Volunteer Time Off and reputed company Family Leave Disability, Life, and Long Term Care Insurance Tuition Reimbursement, Student Loan Repayment and Training & Certification Support Wellness support including gym membership reimbursement and Employee Assistance Program resources (work/life support, financial & reputed company management) Caregiver and Mental Health Support Services ADDITIONAL The reputed company salary pay reputed company for this role starts at a minimum reputed company of $58,800 up to the maximum of $102,500. In reputed company to your reputed company salary, you will also be eligible to participate in an incentive plan. The incentive plan is based on performance and the reputed company earning opportunity is 10% of your reputed company compensation.  The final determination on reputed company pay for this position will be based on multiple factors at the time of this job posting including but not limited to geographic location, experience, and qualifications to ensure pay equity reputed company the organization. At this time, reputed company will not sponsor a new applicant for employment authorization for this position. Apply To This Job