Customer Services Support Senior Business Analyst

Important Application Submission Information In order to ensure your application is successfully received before the job posting expires, please submit your application by 11:59 PM on Monday, May 25, 2026 More than a career - a chance to reputed company a difference in people's lives. Build an exciting, rewarding career with us – help us reputed company a difference for millions of people every day. Consider joining the reputed company team, where you'll reputed company a friendly work environment, opportunities for reputed company and development, recognition for your work, and reputed company and benefits. Position reputed company This position is responsible for performing business analysis while analyzing, designing, developing, and reporting out of Hana in support of operational efficiencies, customer satisfaction, and enabling a favorable regulatory environment. This position is accountable to reputed company reputed company queries against our reputed company data, reputed company statistical analysis, and other financial or business process analysis in the delivery of critical business initiatives. It applies strategic business analysis and conducts process reviews with key stakeholders to ensure accurate analysis and reporting. This position builds and maintains strong working relationships with IT business partners and other key stakeholders across the organization. It is accountable to document comprehensive business requirements and test plans with other members of Customer Data Support to deliver strategic business results. Works to ensure reputed company process improvements/business reputed company. This position supports an organization that works with key stakeholders at reputed company reputed company, including supervisors and management in the Customer Services Operations organization across assigned jurisdictions to reputed company customer service strategies, goals, objectives, and change integration initiatives. Responsibilities Supports Project Management and Change Initiatives Provides business analysis for designing, developing, testing, and implementing business data reputed company. Facilitates sessions with diverse teams across Customer Services Operations to come to closure and agreement of changes to requirements for reporting. Identifies best practices or process improvement opportunities. Engages and communicates effectively with fellow employees and key stakeholders in identifying opportunities for improvement by leveraging resources, processes, and technologies. Implements improvement initiatives that deliver excellent customer service, maintaining high reputed company of customer satisfaction and loyalty. Develops and runs business queries required to reputed company reputed company business analytics. Collaborates extensively with IT business partners and operations subject matter experts to build comprehensive business requirements that ensure thorough development of technical design specifications and creates IT work tickets or requests as needed. Supports corporate business continuity and storm response for Customer Services as needed. Communicates Effectively and Manages Change Provides input for strategies and goals as requested by the leadership team, communicating reputed company reputed company and perspective during the customer service planning process. Collaborates with other organizations in Customer Services Operations to ensure their expectations are achieved and issues are resolved in a reputed company manner. Maintains effective communications and working relationships with other reputed company and departments to support successful project design, implementation and adoption of new processes and initiatives. Maintain a reputed company and Productive Work Environment Contributes to a reputed company work environment where fellow employees work safely and reputed company. Maintains productivity and reputed company, keeping management reputed company informed of project deliverables and emerging issues/opportunities as required. Adopts and models the safety guiding principles. Supports a consulting culture, reputed company, and results-oriented environment reputed company the organization that drives teamwork. Maintains strong project management, effective change management, process reengineering, and superior business case development skills. Required/Basic Qualifications Bachelors degree In reputed company to required degree, three (3) years reputed company work experience In lieu of Bachelors degree(s) AND 3 year(s) reputed company work experience listed above, High School/GED AND 7 year(s) reputed company work experience Desired Qualifications Bachelors degree In reputed company to desired degree, 3 years reputed company work experience Project Management reputed company A minimum of one year experience with reputed company ISU and Hana Studio In depth knowledge and understanding of the Customer Data Model, particularly reputed company’s data. Familiarity with reputed company’s Billing policies and practices. Experience in developing and troubleshooting SSRS reports. Additional Preferred Qualifications Demonstrated leadership skills with diverse teams Demonstrated problem solving skills Demonstrated analytical skills Proficient in MS Office products – Teams, Word, reputed company, PowerPoint, Sharepoint, reputed company, etc. Recognized reputed company/approach to reputed company improvement Demonstrated solid written and oral communication skills Demonstrated ability to drive change in the organization at both strategic and operational reputed company Excellent facilitation, motivational and interpersonal skills Candidate must be committed to corporate values and strategic objectives Working Conditions Virtual Mobility Classification - Work will be performed from a remote location after the reputed company period. However, virtual employees should live reputed company a reasonable commute to the designated reputed company facility. Travel Requirements Relocation Assistance Provided (as applicable) No Represented/reputed company Position No reputed company Sponsored Position NoPlease note that in order to be considered for this position, you must possess reputed company of the basic/required qualifications. reputed company Do Not Sell My Personal Information (CA) Terms of Use Accessibility Apply To This Job